Problem:
The client is unable to translate the text 'chiama o whatsapp' displayed by the Chaty plugin using WPML.
Solution:
First, navigate to WPML > String Translation and click on the link 'Translate texts in admin screens' at the bottom. Search for 'WhatApp' to find the string
[cht_social_whatsapp]title
. Add this string to String Translation and attempt to translate it. However, note that the translation might not appear on the frontend as the plugin uses a different logic for displaying strings on hover.
If you are trying to translate a Call to Action Text for the widget, search for the string
. Adding and translating this string should work as expected. Remember, these strings will be registered in the site's default language. If the source language differs from the literal string text, you need to change the source language for the strings inside String Translation. You can learn how to do this here: How to change the source language of strings.
If these steps do not resolve your issue, it may be due to the plugin not supporting frontend translation for certain strings. We recommend contacting the plugin author for further assistance on this matter.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
