Problem: The client is using a multisite installation dedicated to WooCommerce and encountered an issue with the String Translation table, which could potentially become critical in the future. Solution: We suggested that the client first try translating a string on their site to check if the String Translation table is functioning correctly. If the problem persists, we recommended cloning the site to another staging environment for further troubleshooting.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client was experiencing an issue where only the first 200 posts were being assigned to the correct languages during an import process using WP All Export / Import PRO and WPML Import. The error message indicated 'Setting Posts’ Language (200/7809 items) 7609 skipped'. Solution: The client discovered that the issue was due to a default limit set in the WPML Import plugin's code. By modifying the constants
DEFAULT_LIMIT
in the files
./classes/Commands/Base/CleanupFields.php
and
./classes/Commands/Base/SetEntitiesLanguage.php
from 200 to 10000, the import functioned correctly. We have noted this adjustment for future reference.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue with registering their WPML plugin after moving their website to a new hosting provider. They receive an error message stating 'Connection failed! Please refresh the page and try again. (Unable to register: Site key not matching)'. Solution: If you're encountering a similar issue, we recommend the following steps to resolve it: 1. Log in to your WPML.org account and navigate to the Sites page. 2. Delete the existing site key. 3. Log in to your site, go to the Dashboard >> Plugins >> Add new plugin > Commercial tab and click the Unregister WPML from this site link if it exists. 4. Click the Register WPML link. 5. Click the Get a key for this site link to generate a new key. 6. Copy the new key, paste it into the input box on your site, and press the Register button. If the issue persists, try the following additional step: - Go to WP Dashboard Menu >> Updates and press the "Check again" link.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket.
Problem: The client is experiencing issues with importing posts and categories using WPML and WP ALL Export > Import Pro. Specifically, 154 posts were skipped during the language setting process, and there were difficulties in linking categories due to the absence of a translation ID as a unique identifier. Solution: We recommend exporting the categories into a CSV file and adding a new column for a unique identifier. Assign numbers (e.g., 1, 2, 3, etc.) for each category and use these numbers as unique identifiers during the import process. This approach should help in correctly assigning and linking the categories across different languages.
If this solution does not resolve the issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please do not hesitate to open a new support ticket for further assistance at WPML support forum.
