Problem: The client reported that 285 product categories were hidden in the admin area when WPML plugins were enabled on their large WooCommerce site. After disabling WPML, these categories became visible. The issue arose after categories were imported and synced in two languages, followed by a re-import which duplicated some categories without language assignments. Solution: The client resolved the issue by manually deleting the duplicated categories (after disabling WPML) and renaming the remaining categories to their original names without numbers. This action aligned the number of items across both languages, resolving the visibility issue in the admin area.
If you're experiencing similar issues, we recommend checking your import process and ensuring that categories are correctly assigned to their respective languages. It's crucial to use separate files for the original language and translations during imports. For detailed guidance on importing with WPML, please review the following documentation:
If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
