Problem: If you're experiencing discrepancies in the credit amounts displayed in your WPML account versus what's shown on your website, or if the 'Switch to pay-as-you-go' link is missing, and you're unable to update credits correctly, follow these steps for resolution. Solution: 1. Navigate to your WPML account page at https://wpml.org/account and use the 'add/remove credits' button to move the credits back to your WPML.org account. 2. Visit https://wpml.org/account/sites/, remove the current site key, and generate a new one. 3. Go to your website's backend, under Plugins > Add new > Commercial, unregister WPML from the old key and re-register it with the new key. 4. Re-add the credits to your site by following the steps provided here: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
