Problem: The client expressed frustration at not receiving a response to their support cases and was considering returning the WPML plugin due to its complexity and lack of support. Solution: We confirmed that the client's previous cases had been answered the day before and that a new case that came in the same day was handled by a colleague after a chat. We advised the client to continue the dialogue in one of the existing cases where we were waiting for the client's feedback. We provided links to the active cases for easy access:
If this solution is not relevant, either because it is outdated or not applicable to your case, we recommend that you open a new support case. We strongly recommend that you check related known issues at https://wpml.org/known-issues/, verify the version of the permanent solution, and confirm that you have installed the latest versions of themes and plugins.
Problem: The client purchased the plugin specifically to translate product descriptions but encountered issues with receiving the functionality. Solution: If you're experiencing this issue, it's important to verify that you have the latest versions of WPML and any related plugins installed. Additionally, please consult our documentation on setting up translations for product descriptions here: WPML Documentation.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML Support Forum.
Problem: The client wants to translate imported products in English to Swedish on their WooCommerce staging site, which is currently in English. Solution: If you're experiencing this, we recommend that you ensure you are using the WooCommerce plugin. To make your store multilingual, you will also need to install the following WPML add-ons: • WPML String Translation • WooCommerce Multilingual & Multicurrency You can then follow this guide to translate your store content: https://wpml.org/documentation/related-projects/woocommerce-multilingual/how-to-translate-woocommerce/ Please note that these plugins are not included in the Multilingual Blog subscription. To use them, you will need to upgrade to the Multilingual CMS plan. More details can be found here:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
