Cant load translation tools

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	10:00 – 17:00	10:00 – 17:00	10:00 – 17:00	10:00 – 17:00	10:00 – 17:00	-
-	18:00 – 19:00	18:00 – 19:00	18:00 – 19:00	18:00 – 19:00	18:00 – 19:00	-

Fuso orario del supporto: Asia/Kathmandu (GMT+05:45)

Questo ticket contiene 0 risposta, ha 1 voce.

Ultimo aggiornamento da marcU-6 4 mese, 3 settimana fa.

Assistito da: Shekhar Bhandari.

Autore	Post
Agosto 26, 2025 alle 7:57 am #17346820
marcU-6	Background of the issue: I am trying to access the Glossary in translation tools under WPML -> Translation Management -> Translation Tools. The issue can be seen at the following link: link nascosto. Symptoms: I expected to see the translation tool page including the glossary, but instead, I got the error message: "There is a problem connecting to automatic translation. Please check your internet connection and try again in a few minutes. If you continue to see this message, please contact our support team." Questions: Why can't I access the Glossary in translation tools? How can I resolve the connection issue with automatic translation?

Autore

Post

Agosto 26, 2025 alle 7:57 am #17346820

marcU-6

Background of the issue:
I am trying to access the Glossary in translation tools under WPML -> Translation Management -> Translation Tools. The issue can be seen at the following link: link nascosto.

Symptoms:
I expected to see the translation tool page including the glossary, but instead, I got the error message: "There is a problem connecting to automatic translation. Please check your internet connection and try again in a few minutes. If you continue to see this message, please contact our support team."

Questions:
Why can't I access the Glossary in translation tools?
How can I resolve the connection issue with automatic translation?