[Résolu] Divi builder does not use default site language but is translated

Hello,

Welcome to the WPML support forum. My name is Nicolas and I will be happy to help you today.
Could you please give me more details about the issue. I'm not sure to fully understand. You are on the frontend on a Chinese page and when you edit it in the backend, your dashboard switch to Chinese? Or are you trying to edit the English version of a page but it opens the Chinese translation instead?

If you're talking about the language of your backend can you go to your profile and your language (by default it will be the set to site language but you can change it).

Nico

Hello,

As announced here: lien caché Divi should be able in your site default language.

- Go to "WPML > Languages" to make sure English is the default language.
- Check in "Dashboard > Updates" if you have any translations available (I'm not familiar with Divi but I know that WooCommerce and other plugins work that way)
- Make sure that in your Divi files you have the English .po file

Thanks,
Nico

Hello,

I'm still working on your staging site. I tried to reset languages and set language information again and I can see that Chinese has been removed. Plus, when I go to "WPML > Languages" and save your languages, I have the following error "There has been a critical error on this website. Please check your site admin email inbox for instructions."

Could you please provide me with the details of that error? Maybe it will give me some pointers.

Also, could you register a site key for that staging site.
- When you go to "WPML > Translation management" you will see a banner "Site Moved or Copied - Action Required"
- Select "This is a copy of my original site" and register a new Site Key (you can use a development site key)

Thanks,
Nico

Hello,

Thanks for the fresh copy. I tried many things:
- I re-uploaded Divi
- I re-uploaded WPML
But I noticed that some of WPML menu items where also in Chinese.
- I then went back to "WPML > Languages" and deleted the custom Chinese language and replace it by the pre-existing Chinese simplified
- I tried the troubleshooting options from WPML to delete ghost entries, reset languages and set again language information.

It seems to have worked! I'm aware that deleting your Chinese language might not be possible on your production site if you have translations already done.

Do you think we could try again on a fresh staging copy with only the last step:
- Go to "WPML > Support > Troubleshooting (link)"
- Click in that order: "Reset languages", "Set languages", "Remove ghost entries", "Clear the cache in WPML"

Thanks,
Nico

Hello,

Here is exactly what I did:
1) "WPML > Support > Troubleshooting". I checked the box and clicked the "Clear language information and repopulate languages" button (see screenshot).
2) I used the language switcher in the top admin bar to switch to "All languages"
3) I switched back to English with the same language switcher

As you can see the troubleshooting operation removed the Chinese language (that's the one causing problems as I mentioned earlier).

Nico

Hello,

I'm not sure how we can solve that without using the troubleshooting options (which removes the Chinese language responsible for that issue).

I will escalate your case to my colleagues from second tier support to see if they found a way to fix it directly in the database.
Please keep the credentials unchanged while we're investigating this.

I will get back to you once I have some feedback.

Thanks for your patience,
Nico

Hello,

Could you please rollback your staging site to the previous version please. A colleague from the second tier wants to run further tests.

Please let me know when the site is ready.

Thanks,
Nico