Prepaid credits not applying to account

Etichettato: Exception

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Ultimo aggiornamento da antonyS-6 6 mesi fa.

Assistito da: Waqas Bin Hasan.

Autore	Messaggi
Giugno 13, 2024 a 12:26 pm #15736135
antonyS-6	Background of the issue: I have assigned 60000 credits to airquee.com but they are not showing on the site. We just seem to be paying for what we use via pre-payment. Symptoms: Prepaid credits are not applying to the account as expected. Questions: Why are the 60000 credits not showing on airquee.com? Why are we paying for usage via pre-payment instead of using the assigned credits?

Autore

Messaggi

Giugno 13, 2024 a 12:26 pm #15736135

antonyS-6

Background of the issue:
I have assigned 60000 credits to airquee.com but they are not showing on the site. We just seem to be paying for what we use via pre-payment.

Symptoms:
Prepaid credits are not applying to the account as expected.

Questions:
Why are the 60000 credits not showing on airquee.com?
Why are we paying for usage via pre-payment instead of using the assigned credits?