Problem: The client was experiencing issues with WPML updates failing due to the hosting server's inability to whitelist certain domains necessary for the updates. Solution: We recommended that the client ask their hosting provider to whitelist the domains: wpml.org, cdn.wpml.org, and api.wpml.org. Additionally, updating OpenSSL on the server might resolve the issue. If the hosting provider is unable to whitelist these domains, we suggested manually updating WPML by downloading the latest versions from https://wpml.org/account/downloads/ after creating a full website backup and removing the existing WPML plugins. Alternatively, changing the hosting provider could be considered.
If this solution does not apply to your situation, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing issues with currency shifting and stock updates on their WooCommerce site when NitroPack caching is enabled. The currency selection is supposed to be based on the client's country, but it sometimes fails to change correctly. Additionally, product stock levels are not updating as expected. NitroPack support inquired about the use of variation cookies related to the WooCommerce Multilingual plugin, which the client could not find in the session.
Solution:
1) We confirmed that the necessary cookies for handling languages and currencies already exist, and one of them is a NitroPack cookie.
2) We invited NitroPack to collaborate with us through the Go Global Program to ensure compatibility between our plugins.
3) We provided a code snippet to create a custom cookie for currency:
4) We advised the client to add this code to their functions.php file and to ask NitroPack how to exclude the 'wcml_custom_currency_cookie' from caching.
If this solution does not seem relevant to your situation, please open a new support ticket with us.
Problem: The client is trying to register WPML on their WordPress site and has followed the step-by-step instructions but is experiencing issues.
Solution: If you're experiencing issues with registering WPML on your site, we recommend you try the following steps: 1. Log in to your WPML account and go to the Sites page. 2. Delete the existing site key. 3. Create a new subscription key for your site. 4. Visit your Site Dashboard and navigate to Plugins >> Add New >> Commercial tab. 5. Click on the “Unregister WPML from this site” or “Register” button. 6. Register with the new site key and refresh the page.
For more detailed instructions, please refer to our documentation:
