Problem: You are using the Divi Theme on your website and have embedded a YouTube video using a shortcode module. While the video displays correctly in the Greek version, it does not appear in the English version, showing only empty space. Solution: Revise the original content. The issue was related to excessive whitespace in the original iframe markup, which has been corrected. The video should now display correctly when translating with the WPML Translation Editor.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: After activating WPML and adding the Ukrainian language, the client experiences a 500 error on the frontend, accompanied by server logs indicating 'too many redirects'. Solution: We recommend reading the following article and following the instructions provided: Why is .htaccess getting overwritten with the language folder on my WPML website?
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us for further assistance.
Problem: The client is experiencing two issues: 1. WooCommerce analytics reports are not downloading for currencies like USD and Euro, instead, they are being sent via email. 2. There is a speed issue on the admin side due to background queries. Solution: For the first issue, it was determined that this behavior aligns with WooCommerce's settings. When there are many order items, WooCommerce is configured to send an email instead of downloading the CSV file directly. This is not an issue with WooCommerce Multilingual or WPML. For the second issue, we provided a custom code solution to add a 'Direct Export (Browser)' button to the Analytics report page. This button allows for direct downloading of the report without waiting for an email. Here is the code to implement:
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please feel free to open a new support ticket at WPML support forum.
Problem: If you're experiencing issues with translations showing as 'in progress' in WPML->String Translation and are unable to edit these strings, Solution: We recommend trying to delete the translation jobs from WPML>Translation Management>Jobs. You can filter the translation jobs by Strings (Type) and cancel the unwanted jobs. Please ensure to perform this action after a site backup. For detailed instructions, refer to our documentation on how to cancel translation jobs.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You are trying to view the German version of a page, but instead, you see the same content as another page in German. This issue occurs when trying to access the page at https://ronb33.sg-host.com/de/schweisrauchabsaugung/filter/, expecting it to be a translation of https://ronb33.sg-host.com/aspirazione-fumi-di-saldatura/filtri/. Solution: The issue is caused by settings from the Permalink Manager Lite plugin. When this plugin is deactivated, the problem does not occur, indicating that WPML is functioning correctly on its own. We recommend contacting the author of Permalink Manager Lite to resolve this issue. Meanwhile, if you need further assistance from us, please feel free to keep this ticket open.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: You are experiencing issues where not all headings are showing and internal links are not working on your site. Solution: We recommend you take the following steps to resolve the issue: 1. Ensure you have a full backup of your website. 2. Navigate to WPML > Settings > Custom XML Configurations Tab. 3. Add the following code:
4. Make a minor edit to the original page that contains the link, such as adding a blank space to a text. 5. Save your changes. 6. Update the translation.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Falls diese Lösung veraltet ist oder nicht auf Ihr Problem zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen auch, die Seite mit bekannten Problemen unter https://wpml.org/known-issues/ zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben.
Problem: You are trying to translate strings on the product archive page and product single page in WooCommerce using WPML. After updating the French content on the product archive page created by Elementor and creating a new product single page, the translated English content does not display. Solution: We discovered that some database records were blocking the proper communication between your site and the ATE's servers. To resolve this, we recommend running the following SQL queries on your database:
delete from wp_options where option_name = 'wpml.ate_sync.lock.key';
delete from wp_options where option_name = 'wpml.ate_sync.lock';
Please ensure to make a full backup of your site before applying these changes. If the issue persists after applying this fix, it might be due to other reasons or the solution might be outdated. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum for further assistance.