Problem: The client was experiencing a 'Page not found' error when accessing WPML → Media Translation, preventing media synchronization. Additionally, the site logo was missing on translated English pages in an Elementor Header template. Solution: 1. We identified that the issue was caused by the WP Admin UI Customize plugin, which is not compatible with WPML. We recommended deactivating this plugin. 2. After deactivating the plugin, we instructed the client to clear both Elementor and browser caches. 3. We then manually synchronized the logo file in WPML's Media Translation by ensuring the same file was used for both the default and English languages.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please check the related known issues and confirm that you have the latest versions of themes and plugins installed. If the problem persists, we highly recommend opening a new support ticket here.
Problem: If you're experiencing issues with the Divi Flash Table not displaying hyperlinks correctly in secondary languages on your website, such as showing HTML code instead of functioning links. Solution: We recommend updating your XML configuration for the Divi Flash Table. Replace your current XML configuration with the following code:
After updating the XML configuration, refresh your page and update the translation. This should resolve the issue and display the links correctly.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is experiencing issues with the translation of Next Bricks elements on their website using WPML. The default language is Croatian, and when switching to English, most of the content remains in Croatian. Additionally, there are issues with translating ACF option page content.
Solution: For the Next Bricks translation issue, we recommend the following steps: 1. Navigate to the
For the ACF option page content translation issue, follow these steps: 1. Open the Field Group for the option page and set the translation preference to "Same fields across languages." 2. Go to "Option Pages" from the dashboard. 3. Switch to English using the language switcher in the admin top bar. 4. Add content in the Email and Telephone fields.
This should resolve the translation issues. If these solutions do not work or become outdated, or if they do not apply to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
