[Resolved] Help urgently

Hi,

I could fix this issue on your site by adding the following XML in WPML -> Settings -> Custom XML Configuration.

<wpml-config>
  <admin-texts>
    <key name="option_tree">
      <key name="ut_header_primary_extra_fields_max_2">
        <key name="*" />
      </key>
      <key name="ut_subfooter_copyright_text" />
    </key>
  </admin-texts>
</wpml-config>

Then I also translated those strings in WPML -> Strings Translation. Now it is OK on the French version of your site. Please see the attached screenshots.

This specific problem with the Brooklyn theme has already been reported to us. The translations of the strings should work when added in WPML -> Strings Translation. However, the translation will not work on the front end unless the above XML code is added. The issue has been escalated to our compatibility team. We'll keep you updated here as soon as we have news about this problem.

I appreciate your patience.
Itamar.

Hi, Elisangela.

In this ticket, we address the issue of strings from the Brooklyn theme. For other issues, we will need to split this ticket into separate tickets to handle one issue per ticket. For the menu and sidebar issue, please see this new ticket: https://wpml.org/forums/topic/split-sidebar-menu-sync-issue/

I tried to access your site, but received a 404 page for this link: hidden link. Please see the attached screenshot. So I can't access your site to check and hopefully fix the string issues. Please share the correct access link and access details. I'm enabling a private message for the following reply.

Regarding the quality of the translations, you wrote:

Also I had to do alot of translation manually and the paid one I had to delete as it didnt make any sense of translation and nobody could understand the meaning in French language... so I spent money unecessary on translations.. I dont want automatically translations as it is very technical I have to do manually,

If you have used our PTC automatic translation engine, which I believe you did, please note that we offer a quality guarantee. You can read about it here: https://wpml.org/documentation/automatic-translation/quality-guarantee/. You can fill in the form at this link: https://wpml.org/documentation/automatic-translation/quality-guarantee/translation-refunds/. Our automatic translation team will try to fix the translations; if not, you will get a refund.

Regards,
Itamar.

Hi, Elisangela.

Thanks, now the access details work!

I went to WPML -> Strings Translation and searched for "Copyright@2025" because it appears in the footer of your site. I then edited the French translation and removed the part that you don't know. Please see the attached screenshot edit-footer-string.jpg. And now it is good on the frontend. Please see the attached screenshot footer-ok.jpg.

You wrote: "I want on the top over menu Fiches Techniques"
I'm sorry, but I don't understand what you mean by that.
Is it a relevant issue -- the Brooklyn strings?

Regarding the other issues, please read my previous reply here:
https://wpml.org/forums/topic/help-urgently/#post-17846222

Regards,
Itamar.

Hi,

1. "Fiches tecniques" issue.

I found two instances of this string in the Strings Translation section. One of them was untranslated. So I translated it. Please see the attached screenshot Fiches-tecniques-string.jpg. Now this issue is fixed.

2. "Step 1 of 2" issue

I edited the French form here: hidden link. And the source of the problem was there. Please see the attached screenshot, current_page.jpg. So I corrected it to "Étape" and "sur". And now this issue is fixed.

3. The "no upcoming events at this time" on the Actus page.

This situation is the same in English. Also, in English, there are no upcoming events. Please see the attached screenshot, no-upcoming-events-in-english.jpg. So this is expected; if there are no upcoming events in the default language, there will be none in the secondary language.

4. The "Upcoming events on Side bar doesnt translate" issue.

I can see this issue for two posts. Please see the attached screenshot untrnslated-events.jpg. This is happening because those posts are not translated. You can translate them yourself or send them to an automatic translator. I can see that you had the option "Translate Everything" enabled. However, you have run out of credits on your site. So if you want to keep using automatic translation, please register for the Pay-as-you-go option or buy prepaid credits. You can see this in WPML -> Translation Dashboard. Please see the attached screenshot untrnslated-events.jpg.

Regards,
Itamar.

Hi,

Thanks for further elaborating on the problems you are having.

I was able to solve the translation issue with those strings.
Please see the attached screenshot.

Regards,
Itamar.

Hi, Elisa.

I'm glad that all the strings from the Brooklyn theme are now translated.
About the strings coming from the CookieYes plugin, please see the new ticket I created here: https://wpml.org/forums/topic/split-translate-the-cookieyes-strings/.

I'm closing this ticket. Please don't hesitate to contact us again with any WPML-related issues or questions.

Take care,
Itamar.