Problem: The client is experiencing an issue where the Elementor header does not display after translating a menu. Instead, the theme's default menu appears. Additionally, there are problems when trying to edit the French translation of the header in the Elementor editor, which causes crashes. Solution: We resolved the header display issue by translating the header template directly. If you're experiencing similar issues, we recommend not editing the translated template directly if you are using the Advanced Translation Editor. Instead, you should enable manual translation for individual editing of templates in different languages. You can find detailed instructions on how to do this by visiting Using Different Translation Editors for Different Pages.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client was trying to translate the homepage with slider blocks but encountered issues where the translation page was not 100% complete, and there were errors in the console. The translation inconsistencies included links and slider images not being translated correctly, and sometimes the translations were not saved. Solution: 1. We confirmed that external links need to be manually translated as detailed in the documentation: https://wpml.org/faq/how-to-translate-links/ 2. We identified an incompatibility with the slider plugin on the English version of the page. To resolve this, we manually edited the English language page to fix the broken slider. After these adjustments, the slider functioned correctly.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: If you're experiencing an issue where ALT tag fields double in the translation editor when adding new images to a post, it might be due to adding an ALT value both in the media library and directly in the image block within the post editor. Solution: We have identified that this behavior is expected and not caused by WPML. When you add an ALT tag directly to an image block, this attribute is saved with the post content rather than in the media library. To avoid translating media library values along with each post, you can navigate to WPML > Settings > Media Translation and disable the last option in this section. This adjustment ensures that only the ALT text added to the block is used, preventing duplication in the translation editor.
If this solution does not apply to your situation, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You are trying to switch the default language from English to French on your site and encounter a 'Error 404 Page Not Found' when you attempt to switch. Solution: If you're experiencing this issue, we recommend that after switching the default language, you should go to Settings -> Permalinks and resave the permalinks.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if the problem persists. You can do so at WPML support forum.
Problem: The client reported an issue where accessing a URL without a trailing slash redirects to the English version instead of the correct language version, potentially causing SEO problems, duplicate content issues, or confusing users. Solution: We have verified that the redirection to the correct language page with a trailing slash is functioning as expected. This behavior is typical of how WordPress and servers handle redirects and is not specifically related to WPML. If you're experiencing this issue, we recommend checking your server or WordPress settings for URL redirection behaviors. Additionally, ensure that all configurations are correctly set in WPML for handling different language URLs.
If this solution does not resolve your issue or seems outdated, please visit our known issues page at https://wpml.org/known-issues/ to check for any related updates. We also recommend confirming that you have installed the latest versions of themes and plugins. If the problem persists, do not hesitate to open a new support ticket for further assistance at our support forum.
