Problema: O cliente estava enfrentando um problema na página de finalização de compras do seu site. Não estava claro o que era esperado versus o que estava sendo exibido, mas o problema foi identificado como um conflito com um código CSS. Solução: Após a análise, descobrimos que o problema era um conflito com um código CSS. Recomendamos verificar e ajustar o CSS em questão para resolver o problema. Se você estiver enfrentando um problema semelhante, recomendamos que verifique o código CSS do seu site para possíveis conflitos.
Se esta solução não for relevante para o seu caso, ou se ela estiver desatualizada, sugerimos abrir um novo ticket de suporte. Recomendamos fortemente que verifique os problemas conhecidos, confirme a versão da correção permanente e verifique se você instalou as versões mais recentes de temas e plugins. Para assistência adicional, visite nosso fórum de suporte.
Problem: The client is unable to activate the OTGS Installer after renewing WPML and is having trouble installing the license key. Solution: 1. Remove your site from the allowed list by visiting https://wpml.org/account/sites/ and selecting 'Remove your site'. 2. In your site's backend, navigate to Plugins -> Add new -> Commercial tab, and click on 'Unregister WPML from this site'. 3. Click on the link below the field to enter the new registration key, which will redirect you back to your wpml.org account to generate a new registration key. 4. Paste the new registration key in Plugins -> Add new -> Commercial tab.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is using the Jobzilla Theme with WPML and has set German as a different language. They expected the default language home page to be 'http://nicl12.sg-host.com/', but it redirects to 'http://nicl12.sg-host.com/de/'. The client wants the default language home page to not include '/de/'. Solution: We advised the client to go to WPML -> Languages -> Language URL format and deactivate the option to show a directory for the default language. After this, they should save the changes and re-save the permalinks. This action should resolve the issue of the default language home page redirecting incorrectly. Additionally, we clarified that WPML cannot remove the language directory only for the frontpage of the default language. Instead, we suggested creating a root page, which is different from the frontpage in the default language, as described in our guide: Setting up a root page. If the client needs behavior outside the scope of WPML's standard features, such as custom coding, we recommended contacting one of our certified partners at WPML Contractors.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us for further assistance.
Problem: El cliente está utilizando WPML y desea que solo los blogs en español se indexen en Google, evitando la indexación de los blogs en inglés y catalán que no están traducidos. Los posts no traducidos se estaban indexando, generando problemas potenciales de contenido duplicado en SEO. Solution: Para evitar la traducción y la indexación de los posts en idiomas secundarios, recomendamos configurar los posts como 'No traducible'. Esto evitará que se muestren en los idiomas secundarios. Además, para gestionar las redirecciones al idioma original, es necesario utilizar un plugin de redirección, ya que WPML no ofrece opciones para redirecciones directas. También sugerimos instalar un plugin de SEO como RankMath o Yoast SEO junto con nuestro plugin WPML SEO para indicar a Google que el contenido no está traducido. Puedes encontrar más información sobre cómo configurar WPML SEO en este enlace: https://wpml.org/documentation/how-to-set-up-multilingual-seo-on-your-website/
Si esta solución no resuelve tu problema o si la información proporcionada se ha vuelto irrelevante, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Si necesitas más ayuda, no dudes en contactarnos en nuestro foro de soporte.
Problem: You are using WPML on your site and want to ensure that selected pages or posts are not indexed by Google after their translation is completed. However, you are unable to find a built-in feature in WPML that automatically sets pages or posts to noindex after translation. Solution: WPML does not directly control whether pages are indexed or not. Instead, it works alongside SEO plugins like Yoast SEO or Rank Math. To automatically set translated pages or posts to noindex, you will need to use these SEO plugins. We recommend using the WPML SEO add-on to enhance compatibility between WPML and SEO plugins. You can read more about WPML SEO here: https://wpml.org/documentation/related-projects/wpml-seo/ Additionally, if you have Yoast SEO or Rank Math SEO installed, you can translate meta tags and fields. For guidance on translating meta information with Yoast using WPML, visit: https://wpml.org/documentation/plugins-compatibility/using-wordpress-seo-with-wpml/
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at our support forum.
Problem: The client translated the homepage into English and German using WPML, expecting the URLs to be nissei.nl/en and nissei.nl/de respectively. However, both URLs redirected to the original Dutch URL, nissei.nl, as did the URL nissei.nl/en/machines/, which redirected to nissei.nl/machines/. Solution: We identified that the redirection issue was caused by settings in the Yoast SEO plugin. We recommended checking and adjusting the redirection settings within the Yoast plugin to resolve the problem. Additionally, we advised updating WPML and its add-ons to their latest versions to ensure compatibility and functionality, especially if further investigation into the issue was required. We also emphasized the importance of making a full site backup before making any changes.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client is experiencing a critical error when accessing the 'Theme and plugins localization' option in the WPML menu and issues with modifying, adding, or deleting widgets in the Footer columns and the TopBar widget. Solution: First, we recommend changing the database collation to utf8mb4_unicode_520_ci to ensure compatibility with all characters. You can convert the tables using the following SQL query:
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ALTER TABLE your_table_name CONVERT TO CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_520_ci;
Next, address the widget-related errors by increasing the PHP memory limit as indicated by the error logs showing memory exhaustion. Additionally, in the WPML → String Translation section, filter by Widgets and delete the excessive unneeded entries, as most are duplicates and only a few are translated.
This solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: El cliente no puede editar ni eliminar las traducciones existentes en su sitio web y tiene problemas con el límite de memoria de WordPress y el idioma del backend. Solution: 1. Para eliminar traducciones, sigue los pasos para eliminar cualquier contenido en WordPress, filtrando por el idioma secundario. Por ejemplo, para eliminar una página traducida, ve a Páginas -> Filtrar por el idioma secundario -> Seleccionar la página y hacer click en 'Mover a la papelera'. Luego, elimina la página desde la Papelera en el idioma secundario. 2. Para incrementar el límite de memoria de WordPress a un mínimo de 128Mb, agrega el siguiente código en el archivo wp-config.php:
Coloca este código encima de la línea /* That's all, stop editing! Happy blogging. */. Verifica el límite de memoria en WPML -> Soporte. 3. Para cambiar el idioma del backend del sitio, si no tienes instalado WPML, sigue las instrucciones en este enlace. Si has vuelto a instalar/activar los plugins de WPML, sigue las instrucciones en este otro enlace.
Si esta solución no resuelve tu problema o parece desactualizada, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de temas y plugins. Para más ayuda, visita nuestro foro de soporte en https://wpml.org/es/forums/forum/ayuda-en-espanol/.
Problem: You are experiencing an issue where accessing a specific product page on your WordPress site using WPML redirects you to an unexpected page. Solution: We have identified that this redirection is caused by the WordPress core, not by WPML plugins. To resolve this, we recommend editing the product page and modifying the slug. Here is a step-by-step guide: 1. Go to the product page: /it/shop/cellulari-ricambi-phone-parts/motorola/81700/ (in Italian). 2. Change the slug from '81700' to '81700-it'. This modification should prevent the WordPress core from executing the unwanted redirection.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at our support forum for further assistance.
Problem: The client is facing an issue where the text in the WPML Advanced Translation Editor (ATE) does not match what appears on the frontend. This discrepancy persists even after updating the content via ATE. The problem is suspected to be linked to the Speed Optimizer plugin, which might not be compatible with WPML. Solution: We recommend contacting the support team or developers of the Speed Optimizer plugin to inquire about its compatibility with WPML. If the plugin is found to be incompatible, suggest that the developers join our Go Global program, where our Compatibility developers will assist in making their product fully compatible with WPML at no cost.
If this solution does not resolve your issue or seems outdated, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket here.
