Not WPML issue

Problem:
If you're experiencing issues with the account page links not opening properly after using WPML, it might be because you are not using WooCommerce's original My Account page. Instead, you might have created a separate Elementor page, and the links within this page are not directed to the WooCommerce My Account page or its subpages.
Solution:
We recommend checking if you are using the correct WooCommerce My Account page. You can verify this by navigating to WooCommerce -> Status to see the correct slug for the My Account page. If the links are incorrect, you should fix them or recreate the Elementor page on top of the original WooCommerce My Account page.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.

Problème :
Le client rencontre une erreur fatale lors de l'activation de WPML et des erreurs 500 sur le serveur. De plus, des notices PHP indiquent que les traductions pour certains plugins et thèmes sont chargées trop tôt, ce qui n'est pas lié à WPML mais aux plugins WPForms, WPForms Lite, WooCommerce Cart Abandonment Recovery et au thème Shoptimizer.
Solution :
1. Assurez-vous que tous les plugins et le thème mentionnés sont à jour.
2. Si le problème persiste, contactez les développeurs des plugins et thèmes concernés pour qu'ils corrigent le chargement précoce des traductions.
3. Pour ne plus voir les notices, vous pouvez désactiver le débogage dans votre fichier

wp-config.php

avec les lignes suivantes :

define('WP_DEBUG', false);<br />define('WP_DEBUG_LOG', false);<br />define('WP_DEBUG_DISPLAY', false);

Pour l'erreur 500 lors de l'activation de WPML, vérifiez les logs d'erreurs du serveur pour identifier la cause exacte.

Si cette solution ne résout pas votre problème ou semble obsolète, nous vous recommandons de consulter les problèmes connus, de vérifier la version des correctifs permanents et de vous assurer que vous avez installé les dernières versions des thèmes et plugins. Si nécessaire, n'hésitez pas à ouvrir un nouveau ticket de support.

Problem:
The client is experiencing issues viewing some pages in both the default language and other languages after updating WPML. They have identified that removing custom code from the functions.php file in their Flatsome child theme resolves the issue, but re-adding it brings the problem back.
Solution:
We recommend reviewing the custom code in the functions.php file to identify any potential conflicts or errors that could be causing the issue with WPML. Since the WPML support team does not provide support for custom code, we advise the client to consult with their developer or the person who added the custom code. This approach will help pinpoint and resolve the specific code causing the problem.

Please note that this solution might be outdated or not applicable to your specific case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please open a new support ticket at WPML support forum.

Problem:
The client is experiencing an infinite redirection loop when visiting the English version of their site with the WPML SEO plugin activated. This issue arises after changing their setup to have each language in its own directory, with an HTML page at the root URL that redirects based on browser language.

Solution:
1) Ensure you are following the steps in our documentation to set up the Language Directory for the default language:
Redirect the root domain to the default language
Language setup for directory default language
2) Upgrade to the latest version of WPML plugins (4.8.1 series).
3) Go to WPML >> Languages >> Languages URL format, and resave the settings.
4) Visit Settings >> Permalinks, and resave the settings.
5) Clear all types of caches.
6) Check for unexpected redirects set inside the "Redirection" plugin or other SEO plugins like Yoast SEO Premium, as these might conflict with WPML's settings.

If these steps do not resolve the issue, it might be due to specific configurations or conflicts within your site. We recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

Problem:
The client is facing two critical issues blocking their site launch: 1) The WPML language switcher fails on mobile and tablet views, not displaying other languages for switching, although it works correctly on desktop. 2) When switching languages on WooCommerce order view pages, the order ID parameter is lost, and users are redirected to the dashboard instead of the translated endpoint URL.
Solution:
We recommended the client to ensure a full site backup before proceeding with any changes. We then suggested reproducing the issue on a staging site with minimal environment settings to isolate the problem. If the issue disappears in a minimal environment, the client should reactivate other plugins one by one to identify the conflicting plugin. This step-by-step approach helps pinpoint the exact cause of the malfunction.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.