Problem: The client is trying to translate the message 'No products in the cart.' displayed in the mini cart top menu icon when the cart is empty. Although the string is translated in String Translation, it still appears in English on the live site.
Solution: We recommend checking if the issue persists when only WPML, String Translation, and Elementor are active, and all other plugins are deactivated. This step helps in identifying if any other plugin is causing a conflict that prevents the translation from displaying correctly. Before proceeding, ensure to back up your website and database completely. It's advisable to perform these checks on a staging or development site to avoid affecting the live site.
If after these steps the translation still does not appear, or if this solution seems outdated or not applicable to your case, please visit our support forum to open a new ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: The client is experiencing issues when trying to translate English pages into Arabic on their website. Specifically, when clicking the plus button to add translations, some pages appear as new instead of translations. Solution:
Client fount that the translator for those pages was set to use WordPress Editor instead of WPML, so changing it back to WPML editor fixed the issue.
If these steps do not resolve the issue, the solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.
Problem: The client created a Gravity Form using the Gravity Forms Survey Add-On plugin and encountered an issue where the form sends all data correctly in English via email, but not in Arabic. When the form is submitted in Arabic, the data is not being sent in the emails.
Solution: We first verified that the issue was not related to email content being different between languages by using the "Log Emails" plugin. Both English and Arabic emails had the same content, and form entries were created correctly in both languages. We then identified that the Gravity Form had not been translated, and the notification emails were missing the
{all_fields}
tag. To resolve this: 1. We translated the Gravity Form and added the
{all_fields}
tag to the existing notifications. 2. We added another notification with the
{all_fields}
tag for testing. 3. We created a new test page, added the form, and translated this page as well. After these adjustments, the form submitted correctly in both languages, and the received emails contained all the information in the respective languages. However, there was a note that the HTML formatted email had a design problem, which is not related to WPML but may affect how content is displayed.
If this solution does not resolve your issue or seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: The client is unable to switch from the Dutch version to the French version on the homepage of their multilingual site using the WPML language switcher. The switcher works on other pages but not on the Dutch homepage. Solution: We recommend trying the following steps to identify and resolve the issue: 1. Deactivate all plugins except for WPML CMS. 2. Temporarily switch to a default WordPress theme, such as Twenty Twenty-One. 3. Check if the language switcher issue on the homepage is resolved. Please ensure to back up your database before performing these steps. The issue was caused by the cache in the "Object Cache Pro" plugin.
If this solution does not resolve your issue or seems outdated, please visit our known issues page and check for any related issues. Also, verify that you have the latest versions of themes and plugins installed. If the problem persists, we highly recommend opening a new support ticket with us for further assistance.
Problem: Das Formular auf der englischen Version der Startseite zeigt recaptcha nicht an, was das Absenden des Formulars verhindert. Solution: Wenn Sie auf Ihrer mehrsprachigen Website auf ähnliche Probleme stoßen, empfehlen wir, die Borlabs-Einstellungen für jede Sprache manuell anzupassen. Navigieren Sie zu Borlabs > Einstellungen > Blocker > Script Blocker, wechseln Sie die Borlabs Sprachoption auf Englisch und deaktivieren Sie die Script Blocker für:
elementor-recaptcha-api
elementor-recaptcha_v3-api
gravity-forms-recaptcha gform_recaptcha
Diese Anpassung sollte das Problem mit recaptcha auf der englischen Version Ihrer Website beheben.
Bitte beachten Sie, dass diese Lösung möglicherweise veraltet oder nicht auf Ihr Problem zutreffend ist. Wir empfehlen Ihnen, die bekannten Probleme zu überprüfen, die Version der dauerhaften Lösung zu bestätigen und sicherzustellen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Sollten weiterhin Probleme auftreten, zögern Sie nicht, ein neues Support-Ticket zu eröffnen.
Problem: If you're experiencing a 404 error when trying to save a translated page and see an error in the JS console about the 'admin-ajax.php' file, it might not be directly related to WPML. Solution: We recommend the following steps: 1. Temporarily deactivate WPML and try updating the page in the default language. If the 404 error still occurs, it confirms that the issue is not related to WPML. 2. Deactivate other plugins one by one to identify if any are causing the issue. In this case, deactivating the Classic Editor plugin resolved the error. 3. If a specific page is causing the issue, try creating a new page and copying the content from the problematic page, then delete the original page.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Si esta solución no resuelve el problema o si la información proporcionada se ha vuelto obsoleta o no se aplica a tu caso, te recomendamos abrir un nuevo ticket de soporte. También es altamente recomendable que revises los problemas conocidos en https://wpml.org/known-issues/, verifiques la versión del arreglo permanente y confirmes que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, visita nuestro foro de soporte en https://wpml.org/es/forums/forum/ayuda-en-espanol/.
Problem: You are trying to translate a page where the ACF field is set to 'copy' value from the original language, but instead of copying, the field is translating the value in the ATE editor. Solution: This behavior occurs because the Translation Memory is picking up the string and using it as a translation. To resolve this, you can manually undo the translation or add the string to the Glossary. For detailed steps on how to manage this, please refer to our guides on how WPML keeps track of your translations and how to create and manage glossary entries.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
