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Problem:
The client is unable to see or use the translation credits on their production site after declining to transfer credits from the staging site. They are unsure how to retrieve or transfer the translation credits to ensure they are available on the production site.
Solution:
1. Verify the current credit balance on the site by navigating to WPML > Translation Management > Tools in the site's backend.
2. If the credits are not visible or if the client wishes to move credits between sites, they can manually adjust the credits via their WPML.org account. This involves:
- Accessing https://wpml.org/account and using the "add/remove credits" button to manage credits.
- Updating the site key at https://wpml.org/account/sites/, unregistering and re-registering WPML with the new key on the site.
3. Re-add the credits to the desired site by following the steps outlined in the documentation: How to Assign Automatic Translation Credits to Your Sites.

If these steps do not resolve the issue or if the information seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should further assistance be needed, please open a new support ticket at WPML support forum.