Problem: The client was experiencing a 404 error when trying to view pages translated with WPML, specifically with the pw gift card plugin. Solution: We recommended deactivating all plugins to confirm that the site works correctly in a minimal installation. Then, we advised the client to reactivate each plugin one by one and check for the issue after each activation. This step-by-step approach helps isolate the plugin causing the conflict.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please do not hesitate to open a new support ticket with us for further assistance at WPML support forum.
Problem: You are trying to update a page and encountering the error:
WPML didn't manage to translate the page
. Additionally, when translating a product into French by clicking on the plus icon, the translation does not appear on the frontend. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Navigate to WPML-> Translation Management-> Translators tab. 2. Ensure that your account is set as a translator with the correct language pairs. 3. Edit the page in the default language. 4. Add "V2" to the title and update the page. 5. Remove the "V2" and update the page again. 6. Click on the update translation icon and check if the editor opens correctly.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at WPML Support Forum.
Problem: How to ensure that the translated YITH preset appears on the French version of a page without manually adding the translated shortcode on each French page when using Elementor. Solution: 1) Set the preset to 'Translate Independently' and manually edit the translated filter. For manual translation guidance, see this guide. 2) If using a shortcode in Elementor for the default language, translate the slug within the shortcode. For example, change
[yith_wcan_filters slug="default-preset"]
to
[yith_wcan_filters slug="translated-preset"]
. Register the shortcode for translation by adding XML code in WPML-> Settings-> Custom XML tab. For more details on translating shortcodes, visit this guide. Example XML:
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
