Problem: The client is trying to use Gtranslate along with WPML on their website and encountered a warning message about potential conflicts between the two plugins. They are looking for a faster way to add new languages without manually translating each word. Solution: We recommend not using multiple multilingual plugins simultaneously as they can conflict. To add new languages in WPML, navigate to WPML > Languages > Add new language. For automatic translations, WPML offers an option which can be accessed here: automatic translation. Not all strings might need translation, particularly those from plugins that do not appear on the front-end. For estimating the cost of translating your entire website, refer to the guidelines in this existing ticket.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: The client is trying to translate sentences on their website using WPML but needs assistance with locating and translating the correct strings. Solution: We recommend trying two methods to resolve this issue: Method 1: Navigate to WPML > String Translation and at the bottom of the page, check the option "Look for strings while pages are rendered." Then, visit the front end of a page where the string is displayed, and return to WPML > String Translation to search for that string. Method 2: If the strings are not found in WPML > String Translation, they might be included as admin text strings. You can find the typical process for translating these strings here: Translate Admin and Settings Strings Related documentation can be found here: Finding Strings that Don't Appear on the String Translation Page Please note, if the strings originate from outside of WordPress, WPML will not be able to detect or translate them.
If this solution does not apply because it is outdated or not relevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: The client wants to add a new language to their site using WPML without duplicating images, ensuring that the images are available in the new language. Solution: We recommend the following steps to ensure images are not duplicated when adding a new language: 1. Navigate to WPML > Settings in your WordPress dashboard. 2. Scroll to the Media Translation section. 3. Make sure the options for duplicating media are unchecked to prevent image duplication. 4. Click the Start button under the "Translate existing media in all languages" option to synchronize existing images across all languages without creating duplicates.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
Problem: The client wanted to know how to merge content from a separate multilingual site into their main site using WPML. Solution: We explained that WPML operates within a single site (database) and does not support merging multiple sites directly. To combine the content, the client needs to manually transfer the content from the secondary site to the main site where WPML is installed.
If this solution does not apply to your situation, or if it seems outdated, we encourage you to check the related known issues, verify the version of the permanent fix, and ensure that you have the latest versions of themes and plugins installed. If you still need assistance, please open a new support ticket.
Problem: The client was unable to find the words to translate in the footer using the string translation feature and also had a question about merging two websites, one with a translated version and another on a subdomain. Solution: For the footer translation issue, the client resolved it on their own. Regarding the question about merging two websites, we informed the client that we handle only one issue per ticket as per our Support Policy. Therefore, we created a new ticket specifically for the question about merging websites and asked the client to mark the current ticket as resolved.
If you're experiencing similar issues with translating your footer or merging websites, we recommend checking our string translation documentation for guidance on translating theme and plugin texts. Additionally, if you're considering merging two sites, please open a new support ticket for personalized assistance.
Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. We highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, do not hesitate to open a new support ticket with us for further assistance.
