Problem: The client is facing two issues with their multilingual website using WPML: 1. The 'Send Request' button does not link to the correct language-specific page. 2. Extra top and bottom margins appear on English pages after translation, which are not present in the Greek version. Solution: For the 'Send Request' button translation and linking: 1. Navigate to WPML >> String Translation. 2. Click on the 'Admin texts translation' link under the 'Not seeing strings that you are looking for?' section. 3. Search for the button URL and enable its translation. 4. Return to WPML >> String Translation and add the translation for the button URL. For more details on string translation, visit WPML documentation on finding and translating strings. For the page design sync issue: 1. Go to WPML >> Settings > Custom Fields Translation. 2. Search for fields starting with 'qodef_'. 3. Set the layout fields to 'Copy' to ensure they sync in secondary languages. 4. Open the default language home page in Edit mode and press 'Update' to sync the page options fields into the secondary language. If similar issues occur on other pages, re-saving the default language page should resolve the issue.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit WPML Support Forum.
Problem: The client wants to customize the menu language switcher and the custom language switcher on the homepage to make the background transparent and adjust the gap between flags. Solution: To customize the language switcher style, we recommend adding the following CSS to the custom CSS section of your theme:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client has a customized language switcher in the header of their site, which is too wide. Solution: We recommend adding the following CSS to the custom CSS section of your theme to adjust the width of the language switcher:
.wpml-ls-statics-shortcode_actions.wpml-ls.wpml-ls-legacy-dropdown-click {<br /> width: auto !important;<br />}
If this solution does not apply to your situation, or if it seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If needed, do not hesitate to open a new support ticket for further assistance at WPML Support Forum.
Problem: You are trying to translate a page using WPML, but the translation has failed three times. Solution: We recently resolved an issue with our ATE server, which might have been affecting your translations. We recommend you try opening your translation again. If the problem persists, please use the Translation Editor to send your page for translation. You can find the steps to do this here.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket with us for further assistance at WPML support forum.
Problem: The client is using contact forms with date calendars on their website, and these calendars only appear in Greek, even when the site is set to English. Solution: We have identified that the issue arises because the HTML input field with type="date" is managed directly by the browser. Therefore, the language displayed in the date calendars corresponds to the browser's language settings, not the website's language settings.
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The user is translating content on the website, and despite translating everything into Greek, the 'previous' and 'next' words in blog posts remain untranslated. Solution: We recommend performing a site backup first. Then, navigate to WPML>>String Translation and enable the 'Look for strings while pages are rendered' option in the 'Auto register strings for translation' section at the bottom of the screen. After enabling this, visit the frontend pages to see if the issue persists. This setting will automatically disable after a few hours but is useful for identifying and resolving similar issues. For more details, visit our guide on finding and translating strings.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at our support forum.
Problem: If you're experiencing a large gap in the language frame when selecting the second language on your site, it might be due to custom code added through your theme, a plugin, or the backend. Solution: We recommend checking the width setting for the submenu in your site's CSS. You can resolve this issue by setting the width to 'auto' instead of a fixed pixel value. Here's how you can do it: 1. Navigate to your site's backend. 2. Go to Appearance > Themes > Customizer > Custom CSS area. 3. Add the following CSS code and save:
.wdt-header-menu ul li ul.children, .wdt-header-menu ul li ul.sub-menu {<br /> width: auto !important;<br />}
This adjustment should help eliminate the unwanted gap when switching languages.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
