Problem: If you're experiencing issues updating the WPML and String Translation plugins and encountering a 'Connection error: Unable to get data from service. Detailed error: cURL error 28: Connection timed out after 10002 milliseconds', this might be due to your hosting provider blocking certain necessary URLs. Solution: First, check if there are any red X-ses indicating blocked URLs in WPML > Support > Installer support by clicking the "check" button. If you find any, contact your hosting provider to ensure the following domains are not blocked: - wpml.org - cdn.wpml.org - api.wpml.org - api.toolset.com - cloudfront.net Persist with your hosting provider if the issue continues, as they may need to whitelist these addresses. You can find more details on this issue in our documentation here. If the issue remains unresolved, you can manually update the plugins. First, create a full backup of your website. Then, deactivate and delete the current plugins. Download the latest versions manually from this link, selecting 'Download WPML manually'. Finally, go to your website's backend > Plugins > Add new > Upload plugin, and install and activate each plugin one by one.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket here.
Problem: The client is unable to view their French pages and receives an error indicating that the WPML plugin cannot connect to wpml.org. This issue is likely due to network or security settings that prevent outgoing communication to wpml.org, which is necessary for the plugin to check for updates and security patches. Solution: We recommend checking local or server caching settings and ensuring there are no IP-related issues or active firewalls on your PC that could block communication with wpml.org. If these steps do not resolve the issue, it may be beneficial to consult with your hosting provider to ensure that outgoing communications to wpml.org are allowed.
If this solution does not apply or is outdated, we suggest opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client is experiencing issues with translating the main calendar display in The Events Calendar Pro plugin, even though other calendar strings are translating correctly. Days and months are not being translated as expected.
Solution: First, we asked the client to confirm if they are using The Events Calendar Pro plugin, which is compatible with WPML. We then directed the client to ensure that the translations for these strings are pulled through the WP .mo files by following these steps: 1. Navigate to WPML → Theme and plugins localization. 2. Select The Events Calendar and The Events Calendar Pro and scan both of them.
Next, we provided additional steps to translate the days of the week: 1. Go to WPML → String Translation. 2. Search for the day (e.g., 'Mon') and ensure 'Exact match' and 'Include translations' are selected. 3. Translate all occurrences that appear. 4. Hover over the Litespeed option and clear all cache. 5. Test the changes in an incognito window.
We also mentioned that we had already translated 'Mon' to 'Lun' for the client and asked them to do the rest of the days.
If the solution provided here is not relevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us on the WPML support forum.
