Problem: The client initially used the 'Auto-generate from title' setting for Page URLs in WPML, resulting in translated slugs for languages like Japanese, which were either in native characters or encoded strings. The client wants all translated slugs to match the original English slugs without manually editing each due to the volume of content. Solution: We recommended the following steps to synchronize the slugs across different languages: 1. Set the Page URL option in WPML->Settings to 'Copy from original language if translation language uses encoded URLs'. 2. In WPML->Languages->Edit Languages, set 'Encode URLs' to 'Yes' for the target languages. 3. Use the WPML->Translation Dashboard to resend the translations for automatic translation with the 'overwrite existing translations' option selected. This should synchronize the slugs without altering the main content. To address concerns about using excessive translation credits, we advised sending items for translation in smaller batches (e.g., 20-30 items at a time) to monitor and control credit usage effectively.
Please note that this solution might be outdated or not applicable to your specific case. If these steps do not resolve your issue, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are developing a site and have encountered a compatibility conflict between the WPML plugin and Elementor when processing a certain product page. Solution: If you're experiencing this issue, we recommend trying the workaround provided in the following documentation: Elementor Critical Error on WooCommerce Product Pages. Please ensure to back up your database before making any changes.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client was unable to automatically translate a product using WPML because the products were set up to be translated using the WordPress Editor instead of the WPML Translation Editor. Solution: We instructed the client to: 1. Edit the product in the original language by navigating to the product's edit page. 2. In the right column under the Language block, click on 'WPML Translation Editor'. 3. In the popup window, select the option to apply this change to all products and save the changes.
Additionally, we adjusted the ACF configuration to ensure the same fields were set across all languages.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You need to bulk modify WPML's translation product fixed URLs but are unsure how to proceed. Solution: First, we need an example of the URL you wish to modify. We have enabled debug information for this support ticket to assist you further. Please follow the instructions to retrieve this information from your site and provide it to us. You can find the detailed steps here: http://wpml.org/faq/provide-debug-information-faster-support/
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum: WPML Support Forum.
Problem: The client is using the Woodmart theme and is able to translate the banner text using WPML, but the link within the banner remains untranslated. Additionally, the client asked how to avoid translating the link when using automatic translation. Solution: For translating theme options such as the banner link, we recommend navigating to WPML -> String Translation -> Admin String, where you can search for these strings, include them in String Translation, and then translate as needed. To manage the translation of URLs, go to WPML → Settings, scroll down to Translated documents options, under Page URL, choose the Translate option and save. For more details, visit Translating page/post URL slug.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: If you're experiencing issues with WPML's multi-currency settings and the Yoast plugin displaying abnormally on your product page, it might be due to a compatibility issue. Solution: We recommend following these steps to resolve the issue: 1) Visit the WPML>>Languages>>Language switcher options in your site's admin area. 2) Add the following CSS code to the *Additional CSS* field:
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket for further assistance.
Problem: The client is using Stripe to accept payments and has their store set up in USD. They need to use EUR to activate payment methods like Klarna. Although customers can switch to EUR, the client cannot accept payments using EUR with Stripe and Klarna because Klarna requires the store to be listed in EUR. Solution: We recommend setting the default currency of the store to EUR and the secondary currency to USD. This adjustment is necessary because Klarna requires EUR as the default currency to function properly. If you're experiencing this issue, we suggest making this change to enable Klarna payments through Stripe.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If further assistance is needed, we highly recommend opening a new support ticket with us here.
