Problem: The client is experiencing issues with translating the header menu on their website using WPML. Despite following the standard guide for translating menus, the menu does not change when switching languages, possibly due to a conflict with the Sonaar.io theme or another plugin. Solution: We recommend deactivating all plugins except for WPML and its add-ons to check if the issue persists. If the problem is resolved, reactivate the plugins one by one to identify the conflicting plugin. Ensure to back up your site before making these changes. If your site is live, consider performing these steps in a staging environment.
For detailed steps on translating menus, please visit our documentation: Translating WPML Menus Guide. The client mentioned that the problem was solved by the authors of the theme. They wrote:
I had assistance from the theme developer and they provided a custom JavaScript Code to fix the issue.. It had to do with the Ajax of the theme not loading the header.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
