Problem: The client was unable to access the translation editing page in WPML 4.7.3 with WordPress 6.8, and even when the page loaded, updating the content was not possible. Solution: We recommended checking the ATE Error logs by navigating to WPML->Support->ATE Error logs and reviewing the top 5 errors. This step was intended to identify what might be blocking the ATE editor from loading. However, the issue resolved itself when the client retested the functionality.
If you're experiencing similar issues, we recommend trying the same steps and checking if the problem persists. It's also possible that the solution might be outdated or not applicable to your case. We highly recommend visiting related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, please open a new support ticket.
Problem: The client is unable to translate a form dropdown list from Jupiter X using WPML. Solution: We recommend the following steps if you're facing a similar issue: 1) Turn off the WPML translation editor for the specific page where the dropdown list appears. 2) Switch to the secondary language of your website. 3) Recreate the forms on the page, ensuring to include the translations for the dropdown list. For detailed guidance on disabling the WPML translation editor and translating content directly, please visit Using Different Translation Editors for Different Pages.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client made changes to the menu, and the new pages do not display the menu item anymore. Solution: If you're experiencing this issue, we recommend trying to synchronize the menu in WPML → WP Menus Sync. Ensure that the new pages are also translated. For more detailed guidance, please refer to our documentation on Translating Menus.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client reported that all menu items were automatically and correctly translated except for one. The 'RESOURCES' menu item in English did not display its French translation 'RESSOURCES'. Solution: We recommended the following steps to resolve the issue: 1. Go to WPML >> WP Menu Sync page and press the 'Sync' button. 2. Select all the menu items and press the 'Apply Changes' button. 3. Click on the 'Main' link to translate the custom menu links. For more details, see the documentation: Translating Menus. 4. After translating the custom links, return to WPML >> WP Menu Sync page and press the 'Sync' button again to synchronize the menu properly.
If this solution does not apply to your case, or if it seems outdated, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem:
After installing Media Translation and uploading a translated image, the image does not appear on the French page of the client's website.
Solution:
First, ensure that all settings are correctly configured:
- Navigate to WPML > Settings > Media Translation in the WordPress Dashboard.
- Verify that all checkboxes are enabled.
- Click the "Start" button and wait for the process to complete.
Next, update the page translation:
- Go to Dashboard > Pages and open the edit screen of the original page.
- Look for the "Languages" section in the sidebar and click the pencil/circle/gear icon.
- Make a minor edit, such as adding an extra space at the end of a paragraph.
- Save the changes.
- A circular arrow should appear next to the translation links, indicating an update is needed.
- Edit the translation again and save it, ensuring it is 100% translated.
If the issue remains unresolved, we may need to access your WordPress dashboard. Please ensure you have a complete backup of your website before providing us with the URL/User/Pass of your WordPress dashboard. Set your next reply to private when sharing this information.
Please note that this solution might not apply to your situation if it's outdated or not relevant to your specific case. If so, we encourage you to open a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please contact our support team.
