Problem: The client was facing an issue where not all product variations were visible in secondary languages on their website, despite using WPML tools to synchronize and fix relationships. Solution: We first confirmed that the issue was isolated to specific products and requested access to the site's backend for further investigation. After gaining access and upon further testing on a staging site, we identified that some product attributes were not translated. We resolved the issue by translating all relevant attributes in WooCommerce -> WooCommerce Multilingual & Multicurrency -> Attributes tab. After translating, we used the sync button at the bottom of the page to ensure all attributes were correctly synchronized across languages. This solution was then applied to the production site, resolving the visibility issue of product variations.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at WPML support forum for further assistance.
Problem: You are experiencing an issue where the password reset URL for the English language on your WooCommerce site redirects to the login page instead of the password reset page. Solution: We have identified this as a known issue. You can find more details on our erratum page: Incorrect content displayed when WooCommerce endpoints are translated from non-English to English. To address this issue, please follow these steps: 1. Navigate to WooCommerce > Settings > Advanced page. 2. Set your endpoints in English. 3. Go to WPML > String Translation page. 4. Translate your endpoints. After completing these steps, if the problem persists or the solution seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: If you're experiencing issues with incorrect canonical URLs for secondary WooCommerce categories in a multilingual setup, you might find that the canonical URL does not point to the intended language version of the category. Solution: We recommend enabling the option
Adjust IDs for multilingual functionality
found under WPML -> Languages -> Make themes work multilingual. This adjustment has proven effective in ensuring that the canonical URLs correctly reflect the language-specific category pages.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should these steps not resolve your issue, please do not hesitate to open a new support ticket at WPML support forum for further assistance.
Problem: The client was experiencing a fatal error when changing product variations in WooCommerce Multilingual, similar to an issue previously reported in a support thread.
Solution: We recommended the client to: 1) Ensure that they have a full site backup. 2) Upgrade their WordPress to version 6.4.3. 3) Upgrade WooCommerce and WooCommerce Multilingual to the latest versions(8.6.1 and 5.3.5). 4) Increase the
If the issue persists, we advised the client to ask their customer to perform another test and, if necessary, to create a staging site to check if the bug exists in a minimal setup. We also moved the chat to a support ticket for further assistance.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If you're still experiencing issues, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please contact us through the WPML support forum.
Problem:
When the client attempts to change a product variation, such as inserting a sale price and saving, the process does not complete, and the spinning icon persists. An error indicating 'PHP Fatal error: Uncaught Error: Call to a member function get_stock_quantity() on bool' appears in the logs.
Solution:
If you're experiencing a similar issue when saving product variations, we recommend trying the following steps in your WordPress admin area:
1. Navigate to WooCommerce -> WooCommerce Multilingual & Multicurrency -> Status -> Troubleshooting.
2. Execute the following troubleshooting options:
- "Sync product stock quantity and status"
- "Fix translated variations relationships"
- "Sync removed product meta from original products to translations"
Please ensure you take a full backup of your website and database before proceeding with these steps.
Keep in mind that this solution might be outdated or not applicable to your specific case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket in the WPML support forum.
