Problem: The client reported that after updating the site key, the Finnish language version of their homepage disappeared, while the English version remained visible. Solution: We recommended that the client updates their WPML plugins, WordPress core, and any relevant themes and plugins to the latest versions to ensure compatibility and functionality. Here are the steps we suggested: 1. Update WPML plugins to the latest version (4.9.2) by downloading them from My Account → Downloads on wpml.org. 2. If updates are not visible in the dashboard, navigate to Plugins → Add New → Commercial tab and click “Check for updates.” 3. Update WordPress core and any active themes or plugins as needed. 4. Enable WordPress debugging to capture any errors related to WPML. This involves editing the wp-config.php file to include:
5. Replicate the error and check the debug.log file for any WPML-related errors. 6. Share any relevant error messages with us for further analysis. Before proceeding with these steps, ensure to create a full backup of the database.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is unable to delete a site from their WPML account to register it again, and the site is not displaying Finnish language content. Solution: We recommend that the client should now be able to remove the site from their WPML account and register it again without any issues. If you're experiencing this issue, please try to remove and re-register your site. If the problem persists or the solution provided here is outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
