Problem: The client is experiencing a 404 error on the Slovenian (sl) version of a page after changing the slug for activities, while the Czech (cs) and English (en) versions work correctly. Solution: 1. Resave permalinks in Settings → Permalinks. 2. If the issue persists, go to WPML → Strings Translation, find the Activities slug translation, delete it, and re-translate it in WPML → Settings → Post Types Translation. 3. If the problem still occurs, ensure the slug is unique and not used by any other category or content. After confirming this, clear the permalinks cache. 4. If the issue continues, follow these steps: - Create a backup of your website. - Test on a staging version if possible. - Switch to a default theme like "TwentyTwenty" via WordPress Dashboard > Appearance > Themes. - Deactivate all plugins except WPML and its add-ons via WordPress Dashboard > Plugins. - Reactivate plugins one by one to identify any conflicts. If these steps do not resolve the issue, we recommend opening a new support ticket. It's also advisable to check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us through the WPML support forum.
Problem: The client is unable to translate their website using WPML. Attempts to translate pages result in duplicates that do not display the translated content. Additionally, there are server connection issues due to a firewall blocking WPML's domains. Solution: 1. To convert a duplicate into a translatable page, open the duplicate in the WordPress Editor and select "Translate independently" from the right sidebar. This will allow you to use the WPML Translation Editor for translating the content. For more details, visit WPML documentation on translating content. 2. For the server connection issues, contact your hosting provider and request them to whitelist the following domains:
wpml.org
cdn.wpml.org
api.wpml.org
api.toolset.com
cloudfront.net
If these solutions do not resolve your issues or seem outdated, we recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at WPML support forum.
