mathiasB-26

Problem:
The client is experiencing an issue where tracking codes (Google Tag Manager, GA4, and HubSpot) implemented via the Avada Theme Options are being removed or overwritten in a multilingual site using WPML. This issue occurs randomly and seems to be influenced by the default language settings (Swedish), affecting the tracking codes and other Avada settings across different language versions.

Solution:
We recommend the following steps to address the issue:
1. Avoid using "All Languages" in Avada Options: Always set theme options per language using the WPML admin language switcher.
2. Register and Translate Theme Options via WPML: Go to WPML → String Translation → Translate texts in admin screens, locate relevant Avada fields like tracking codes, and translate these strings to ensure they persist across languages.
3. Prevent Sync Overwrites: For critical fields, mark the translation as complete in String Translation and avoid switching between language contexts while editing Avada settings.
4. Use WPML’s

wpml-config.xml

for Custom Tracking Fields (Optional): If custom tracking code fields don’t appear in the admin strings, use the following configuration:

<wpml-config><br />  <admin-texts><br />    <key name="theme_mods_avada">[your_field_key]</key><br />  </admin-texts><br /></wpml-config>

Replace [your_field_key] with the exact option name.
5. Escalate to Avada Support: Report the issue to Avada’s support for potential improvements in multilingual compatibility.

If these steps do not resolve the issue or if it reoccurs, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.

Problem:
After activating WPML Multilingual CMS and WPML String Translation, the filters on the 'College & University' section of the first page, which were based on tags such as 'Florida', 'California', 'New York', disappeared. These tags were added using the 'Add Categories to Pages' plugin and persisted on each school page. The client also experienced a slowdown in the Admin Dashboard after activating WPML.
Solution:
If you're experiencing similar issues with disappearing filters after activating WPML, we recommend the following steps:
1) Disable WPML.
2) Add a category to a page.
3) Re-enable WPML.
This process helps determine if the issue replicates with WPML activated. Additionally, the client discovered that the Essential Grid plugin had not been updated for several months. Re-entering the product key and updating the plugin resolved the filter issue.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.