Problem: The client reported a fatal error related to Elementor's Global Widgets when WPML is active. The error message indicated a problem with calling a function on a null object within the Elementor Pro plugin. This issue was causing the client's website to break on specific pages. Solution: We resolved the issue by updating to the latest version of WPML (4.9.0) and the Strings Translation plugin (3.5.0). We advised the client to check for updates at your-domain.com/wp-admin/plugin-install.php?tab=commercial and click the 'Check for updates' button. It is crucial to make a full backup of the site before proceeding with the update.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also contact us directly at the WPML support forum.
Problem: The client is experiencing an issue where the language code in the URL does not change from 'en' to 'en-gb' as specified, resulting in incorrect URLs. Additionally, there is no option to edit the language as the locale already exists. Solution: We recommend creating a new custom language with the desired language code '/en-gb/'. If you encounter a message stating that the locale (e.g., en_US) already exists, this indicates it is assigned to another language, typically the default English language in WPML. To assign the locale to your custom language, follow these steps: 1. Navigate to WPML → Languages and ensure the default English language is active. 2. Edit the English language and temporarily change its locale to a different, unused value (e.g., en_EN). 3. Save the changes. 4. Add your custom language and assign the desired locale to it. For more detailed instructions, please visit: Editing WPML's Languages Table
If the solution provided does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please do not hesitate to open a new support ticket for further assistance.
Problem: You are encountering an issue where the default locale hreflang already exists, which is preventing the correct hreflang setup. Solution: If you're experiencing this issue, we recommend checking if the English language is already added in your WPML settings. Please navigate to WPML --> Languages --> Add language and ensure that English is properly configured. Additionally, we have prepared a video tutorial to assist you further: Video Tutorial.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML Support Forum for further assistance.
Problem: You deactivated the German (Switzerland) language on your site, but translations associated with this language still exist in your database. Solution: 1. Re-add the 'German (Switzerland)' language using the same language code. 2. Navigate to Templates -> Filter by 'German (Switzerland)' -> Delete the templates. 3. Go to WPML -> Languages -> Edit languages link -> Remove 'German (Switzerland)'. 4. Double-check if the issue has disappeared.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
You are trying to resolve an issue where hreflang tags have disappeared from the source code on your website.
Solution:
If you're experiencing this issue, we recommend you try the following steps:
1. Navigate to WPML >> Languages >> SEO Options. 2. Ensure that the option 'Display alternative languages in the HEAD section' is enabled. 3. If it was disabled, enable it and then clear all types of caches including plugin, server, browser, and CDN caches. 4. After performing these steps, check if the hreflang tags are restored on your website.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You are trying to use the 'pay as you go' feature, but it incorrectly adds a non-existent non-www website version to the list, even though the migration code comes from a www website. Solution: If you're experiencing this issue, we recommend you follow these steps: 1. Disconnect the site from where you connected it. 2. Go to Plugins → Add New and click the Commercial tab. Then click 'Unregister WPML from this site'. 3. Once the page loads, click on 'Register WPML'. You will see a message asking you to enter the site key. Click on 'Get a key for this site'. 4. In your WPML account, complete the site key wizard and set it to 'Production site'. 5. Copy your new key and paste it in the Commercial tab. Afterward, you can delete your old site key in the WPML account. 6. Try to connect the sites again.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client is unable to add a site key in the backend to register WPML. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Log in to your WPML.org account and navigate to the Sites page. 2. Delete the existing site key if it exists. 3. Log in to your site, go to the Dashboard >> Plugins >> Add new plugin >> Commercial tab and click the Unregister WPML from this site link if it exists. 4. Then click the Register WPML link. 5. Click the Get a key for this site link. 6. It will generate the Key for your site. 7. Copy the key, and paste it back into the input box, and press the Register button.
If these steps do not resolve the issue, please provide more details about the problem, such as whether you are unable to see the input box to enter the site key, or if the input box is visible but disabled.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You are trying to get strings from the Elementor plugin to show in the Advanced Translation Editor (ATE), but they are not appearing as expected. Solution: If you're experiencing this issue, it might be because you are using a global widget that has not been translated. We recommend translating this global widget to see if that resolves the problem. For more details on how to translate global widgets, you can visit our documentation here: Translating Widgets.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the issue persists, we highly recommend opening a new support ticket at WPML support forum for further assistance.
Problem: The client reported an issue where a URL with a language prefix that does not match any of the activated languages in WPML (Austrian German 'de-at') was added and could not be removed. This URL was incorrectly listed in the sitemap.
Solution: We resolved the issue by manually removing the erroneous entry from the database. Specifically, in the posts table, there was a leftover entry for 'test-pagew'. After deleting this entry, the URL no longer appears in the sitemap.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket with us for further assistance at WPML Support Forum.
Problem: You are experiencing an issue where the URL is not translatable despite having URL translation activated in WPML settings. Solution: 1. Ensure that the option for URL translation is activated for newly created content. If you are working with existing content, try the following steps: - Edit the title or permalink slug on the original content. - Reopen the WPML Translation Editor to see if the changes take effect. 2. Check if the page in other languages is set as "Duplicate". If so, remove this option and try translating the URL again. 3. If the issue persists, make minor edits to the primary language page. This might trigger the system to recognize the changes and allow for URL translation. For a visual guide on how to do this, you can watch this screen recording: https://go.screenpal.com/watch/cZQ6ImVRJZW
If these steps do not resolve your issue, or if the solution seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket for further assistance at WPML support forum.
