You are trying to resolve an issue where hreflang tags have disappeared from the source code on your website.
Solution:
If you're experiencing this issue, we recommend you try the following steps:
1. Navigate to WPML >> Languages >> SEO Options. 2. Ensure that the option 'Display alternative languages in the HEAD section' is enabled. 3. If it was disabled, enable it and then clear all types of caches including plugin, server, browser, and CDN caches. 4. After performing these steps, check if the hreflang tags are restored on your website.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You are trying to use the 'pay as you go' feature, but it incorrectly adds a non-existent non-www website version to the list, even though the migration code comes from a www website. Solution: If you're experiencing this issue, we recommend you follow these steps: 1. Disconnect the site from where you connected it. 2. Go to Plugins → Add New and click the Commercial tab. Then click 'Unregister WPML from this site'. 3. Once the page loads, click on 'Register WPML'. You will see a message asking you to enter the site key. Click on 'Get a key for this site'. 4. In your WPML account, complete the site key wizard and set it to 'Production site'. 5. Copy your new key and paste it in the Commercial tab. Afterward, you can delete your old site key in the WPML account. 6. Try to connect the sites again.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client is unable to add a site key in the backend to register WPML. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Log in to your WPML.org account and navigate to the Sites page. 2. Delete the existing site key if it exists. 3. Log in to your site, go to the Dashboard >> Plugins >> Add new plugin >> Commercial tab and click the Unregister WPML from this site link if it exists. 4. Then click the Register WPML link. 5. Click the Get a key for this site link. 6. It will generate the Key for your site. 7. Copy the key, and paste it back into the input box, and press the Register button.
If these steps do not resolve the issue, please provide more details about the problem, such as whether you are unable to see the input box to enter the site key, or if the input box is visible but disabled.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You are trying to get strings from the Elementor plugin to show in the Advanced Translation Editor (ATE), but they are not appearing as expected. Solution: If you're experiencing this issue, it might be because you are using a global widget that has not been translated. We recommend translating this global widget to see if that resolves the problem. For more details on how to translate global widgets, you can visit our documentation here: Translating Widgets.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the issue persists, we highly recommend opening a new support ticket at WPML support forum for further assistance.
Problem: The client reported an issue where a URL with a language prefix that does not match any of the activated languages in WPML (Austrian German 'de-at') was added and could not be removed. This URL was incorrectly listed in the sitemap.
Solution: We resolved the issue by manually removing the erroneous entry from the database. Specifically, in the posts table, there was a leftover entry for 'test-pagew'. After deleting this entry, the URL no longer appears in the sitemap.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket with us for further assistance at WPML Support Forum.
