rachaelH

Problem:
The client was unable to see the language switcher options on their live site, although they were visible when logged into the CMS. The issue was identified as custom CSS hiding the language switcher.
Solution:
1. We confirmed that the hiding of the language switcher was due to custom CSS, which is not added by WPML by default. We suggested checking the site to identify where this CSS is coming from and remove it.
2. We recommended increasing the WP Memory Limit to at least 128MB for WPML to function properly, as the current setting was only 40MB. This involves adding the following lines to the wp-config.php file:

/* WP Memory Limit */<br />define('WP_MEMORY_LIMIT', '256M');

Place it before the line:

/* That's all, stop editing! Happy blogging. */

3. We advised updating to the latest version of WPML (4.7.3) to ensure compatibility and functionality.
4. If the problem persists, we suggested providing temporary access to the site for further investigation and possibly needing permission to deactivate/reactivate plugins and themes for troubleshooting.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.