Problem: The client is experiencing issues with product slugs not being translated correctly in different languages. Instead of having a unique translated slug, the slug appears cloned from another product with the word 'Copy' in Polish. The client wants to know how to ensure that product slugs are translated correctly without having to re-translate the entire product descriptions for 7000 products.
Solution: We recommend the following steps to address the issue with product slug translations: 1. Verify and adjust the slug translation settings by navigating to WPML → Settings. Under 'Translated documents options', set the Page URL to 'Translate' and save the changes. For detailed guidance, refer to this documentation. 2. After adjusting the settings, re-translate the products to update the slugs. This can be done without using additional translation credits if the content was previously translated, as translations are saved in the Translation Memory. For more information on how WPML tracks translations, visit Translation Memory documentation. 3. Unfortunately, there is no feature to translate only the slugs automatically without re-sending the entire content for translation.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket at WPML support forum.
Problem: You are experiencing issues with WooCommerce product images not syncing across different language versions on your site. After changing a product image in the main language (Polish), other languages display incorrect images. This problem began following a major WPML update. Solution: First, edit a product in the original language and ensure that the checkboxes for duplicating the featured image and attachments in the Language block are checked. Save these changes and update the translation. If the problem persists, navigate to WPML -> Settings -> Media translation section. Here, select the three options in the second sub-section and click 'Start'. Wait for the process to complete and verify if the images now appear correctly in all languages. It's crucial to create a full site backup before performing these steps.
If you have previously used automatic translation, re-sending the products for translation will not incur additional costs as the translations are stored in the Translation Memory. You can test this with a few products first to ensure the issue is resolved before proceeding with the rest.
Please note that we do not provide custom scripts for syncing all fields of products, taxonomies, and metadata as this falls outside our support scope. We recommend following the outlined steps and contacting us if further assistance is needed.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.
Problem: The client reported a significant performance decrease on their website's backend after using WPML with the Divi theme, especially when adding new products. The database size had grown to 3.5GB for 4,000 products, resulting in over 10 seconds of wait time for backend operations. Solution: 1. We suggested testing with minimal settings, which includes only WPML plugins active with a default theme, to rule out compatibility issues. We also recommended testing with only WPML active with the Divi theme. 2. On the client's site, we performed the following steps: - Ran the synchronization of product category hierarchies as prompted by the admin dashboard banner. - Checked WooCommerce Multilingual & Multi-Currency status for configuration issues and adjusted the WPML settings for
product_variation
, which cannot be set to "fallback". - Advised the client to update all plugins, including WooCommerce, WCML, WPML String Translation, and the Divi Theme. - Noted a long load time when opening the 'Add new' product page and a related notification from the Query Monitor plugin concerning the Autoptimize plugin. - Discovered that deactivating Autoptimize reduced the product edit screen load time to 3 seconds, and upon reactivation, the previous load time issue did not recur, indicating the problem was resolved and not related to WPML.
If you're experiencing similar issues, we recommend following the steps above. However, keep in mind that the solution might be outdated or not applicable to your case. If the problem persists, please open a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
