Problem: The client is unable to edit exhibition dates in the Arabic version of their website, despite being able to do so in the English version. The date fields are not visible or accessible in the Arabic version. Solution: We recommend checking the translation settings for the custom fields related to the exhibition dates. Here are the steps to follow: 1. Navigate to WPML → Settings in your WordPress dashboard. 2. Scroll to the Custom Fields Translation section. 3. Locate the fields 'exhibits_start_date' and 'exhibits_end_date'. 4. Set the translation preference for these fields to Translate. 5. Click Save to apply the changes. After making these changes, please check if the date editing fields are now visible and editable in the Arabic version of the exhibition post.
If this solution does not resolve the issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket for personalized assistance at WPML support forum.
Problem: You are experiencing a layout issue on the Arabic version of your website where some buttons appear visually disconnected or misaligned, affecting the user experience and visual consistency. Solution: We believe this issue may be related to how your current theme handles Arabic text. To confirm this, we recommend you: 1. Create a full backup of your site. 2. Temporarily deactivate WPML. 3. Go to Settings → General and set Arabic as the site language. 4. Check the buttons again — if the translations come from the theme, they should now appear in Arabic. If the issue persists with WPML disabled, it is likely theme-related. We recommend contacting the theme author for further assistance.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: You are experiencing an issue with editing exhibition dates on the Arabic version of your website. While you can edit these dates in the English version by navigating through Exhibitions, selecting an exhibition, and updating the date section, this option is not visible or accessible in the Arabic version. Solution: We recommend checking the source of the exhibition dates. These dates might be added via a plugin, theme options, or custom fields. It's important to verify if these dates are set to be copied from the original language when the exhibition is translated. If the dates are not editable or missing entirely in the Arabic version, please provide a screenshot from the Arabic version of the site showing where the issue occurs.
This solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are experiencing a 404 error on your website when the WPML String Translation is activated along with The Events Calendar plugin. Solution: We recommend going into the WPML String Translation and deleting all the "event" strings that are related to The Events Calendar plugin, specifically those that are slug items. This action should clear the old references and allow the correct slugs to take effect.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You are experiencing issues with some Elementor elements like the slide text button and titles not appearing on the translation page. Solution: We recommend registering the custom Elementor widgets for translation. You can follow the step-by-step guide provided here: Registering Custom Elementor Widgets for Translation.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: The client is unable to view credits from their account or the website's Translation Tools page. Solution: We recommend the following steps to resolve the issue: 1. Navigate to Plugins -> Add New -> Commercial in your website. 2. Unregister WPML by clicking the unregister link. 3. Visit https://wpml.org/account/sites/ and delete the existing site key. 4. Create a new site key. 5. Return to Plugins -> Add New -> Commercial in your website and click the register link to use the new site key. If the issue persists: - Take a full backup of your site and database. - Deactivate all plugins except WPML and String Translation. - Switch to a standard theme like 2024 or 2021. - Repeat the registration steps. For PAYG users, manage your invoices and usage reports at Automatic Translation Invoices and share credits across sites at Automatic Translation Subscription for Multiple Sites. Ensure you are using the latest versions of WPML, String Translation, and related addons for improved functionality. We also recommend clearing site cache, WPML cache (from WPML -> Support -> Troubleshooting), and browser cache.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, visit our support forum at WPML Support Forum.
