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[Resolved] Mismatch between WPML translation and WordPress front-end content

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This topic contains 4 replies, has 1 voice.

Last updated by Shekhar Bhandari 3 weeks, 4 days ago.

Assisted by: Shekhar Bhandari.

Author Posts
March 27, 2026 at 10:04 am #17931349

alessandraM-14

We are experiencing an issue where a translated profile (Ana Elisa Murta) appears differently on the website compared to what is shown in WPML.
March 27, 2026 at 10:07 am #17931476

alessandraM-14

can you email me on info@bfaf.ae
March 27, 2026 at 10:19 am #17931554

alessandraM-14

I still not received a response
March 27, 2026 at 11:06 am #17931923

alessandraM-14

I still not received a response
March 31, 2026 at 5:57 am #17938267

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Thank you for contacting WPML support. I'd be happy to assist you on this issue.

Can you provide me the author url where I can see the issue. Also, can you make a small change on the original profile descriptions and translate it accordingly to see if it helps?

Further, To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site.

So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply.
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This info is private and available to you and WPML supporters only.
Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note:
Backup your sites before providing the credentials or if possible provide credentials for the test site

Look forward to your reply.

Thanks