Problem: The client is unable to view credits from their account or the website's Translation Tools page. Solution: We recommend the following steps to resolve the issue: 1. Navigate to Plugins -> Add New -> Commercial in your website. 2. Unregister WPML by clicking the unregister link. 3. Visit https://wpml.org/account/sites/ and delete the existing site key. 4. Create a new site key. 5. Return to Plugins -> Add New -> Commercial in your website and click the register link to use the new site key. If the issue persists: - Take a full backup of your site and database. - Deactivate all plugins except WPML and String Translation. - Switch to a standard theme like 2024 or 2021. - Repeat the registration steps. For PAYG users, manage your invoices and usage reports at Automatic Translation Invoices and share credits across sites at Automatic Translation Subscription for Multiple Sites. Ensure you are using the latest versions of WPML, String Translation, and related addons for improved functionality. We also recommend clearing site cache, WPML cache (from WPML -> Support -> Troubleshooting), and browser cache.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, visit our support forum at WPML Support Forum.
