Problem: The client is experiencing issues with the translation of home page filtering not appearing as expected on their website. Solution: We recommend the following steps to resolve the issue: 1. Ensure all WPML plugins, including WPML Multilingual CMS and String Translation, are updated to the latest versions. You can update these in the Plugins -> Add new -> Commercial tab. 2. Increase the WordPress memory limit to at least 256MB. This can be done by adding the following line to your
wp-config.php
file:
define('WP_MEMORY_LIMIT', '256M');
Place this line just above the '/* That's all, stop editing! Happy publishing. */' line. 3. Depending on how your filters are constructed: - If based on categories, tags, or custom taxonomies: Translate these under WPML → Taxonomy Translation. - If based on custom fields: Set the translation preferences for these fields under WPML → Settings in the Custom Field Translation section. - If the filters involve strings from your theme or plugins: Use WPML → String Translation, and you might need to scan your theme or plugins for strings first under WPML → Theme and plugins localization.
If these steps do not resolve the issue or if the solution seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is experiencing issues with menu contents not being synchronized and not translated successfully on their multilingual site. Solution: 1. Increase WP Memory Limit: We recommend increasing the WP Memory Limit to at least 256MB. This can be done by adding the following line to your
wp-config.php
file, just before the
/* That's all, stop editing! Happy publishing. */
line:
define('WP_MEMORY_LIMIT', '256M');
2. Update WPML Components: Ensure all WPML plugins are updated to their latest versions. This can typically be done from your WordPress dashboard under Plugins → Installed Plugins.
3. Synchronize Menus: Use the WPML menu synchronization tool by navigating to WPML → WP Menus Sync, clicking the Sync button, reviewing the suggested changes, and clicking Apply changes to synchronize your menu structure.
4. Translate Custom Links (If Applicable): After running the menu sync, if your menu contains custom links, these need special attention. You can find more details on this at the bottom of the WPML → WP Menus Sync page.
If these steps do not resolve your issue, or if the solution seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket for further assistance.
Problem: The client is unable to find and successfully translate the content in the footer and header using the WPML plugin with Elementor. The issue is partly due to a low WP Memory Limit which prevents strings from being registered or translated correctly. Solution: 1. Increase Your WordPress Memory Limit: - Access your website's files via FTP or your hosting control panel's file manager. - Locate the
wp-config.php
file in the root directory of your WordPress installation. - Edit this file and add the following line just before the
/* That's all, stop editing! Happy publishing. */
line:
define('WP_MEMORY_LIMIT', '256M');
- Save your changes to increase the memory limit to 256MB, which is the recommended minimum for WPML. 2. Ensure WPML and Elementor Plugins Are Updated: - Navigate to Plugins → Installed Plugins in your WordPress admin. - Confirm that all WPML plugins and Elementor Pro are updated to their latest versions. 3. Configure Elementor Templates for Translation: - Go to WPML → Settings. - In the Post Type Translation section, set 'Elementor Templates' to Translatable – only show translated items. - Click the Save button. 4. Translate Your Header and Footer Templates: - Navigate to WPML → Translation Dashboard. - Use the search bar to find your specific header and footer templates. - Select the templates for translation and proceed, either by translating yourself or assigning to a translator. 5. Check String Translation (If Content Still Missing): - Go to WPML → String Translation. - In the Utilities section, enable Auto register strings for translation. - Visit the front-end page where the missing strings appear in any language other than English while logged in as an admin. - Return to WPML → String Translation and search for the specific text.
If the solution provided here does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client was using WordPress version 5.8 and WPML version 4.4.10 and encountered issues where the translation management interface and string translation did not appear. Solution: 1. We advised the client to activate the WordPress debug mode by following this guide: https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/ 2. We instructed to activate the WPML plugins and check if the Translation Management and String Translation appear under the WPML menu. 3. We recommended increasing the WordPress memory limit to at least 256MB by adding the following code to the wp-config.php file:
4. We suggested updating all WPML plugins to the latest version and checking if the issue persists. 5. It was discovered that the 'Disable All WordPress Updates' plugin was causing the issue. After deactivating this plugin and updating the WPML plugins and WordPress core, the problem was resolved.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are working on a site and facing an issue where, after selecting the German language on the homepage, the site switches back to the English version instead of staying on the German pages. Solution: This problem is not related to redirects as the URL points correctly with HTTP Status 200. We recommend checking the translation of your menu to ensure that each button is properly translated and that the link targets are correctly set. This includes items like 'Elektronik', 'Mode', 'Geschenke', 'Musik', and 'Mein Konto' in both the main and footer menus. You can translate the menu by following the steps outlined in our documentation: Translating Menus.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where the description at the bottom of the product details page cannot be recognized and called, and automatic translation is not completed. Solution: We recommend translating the category when translating a product with an assigned category. This approach ensures that the category itself gets translated in general. It's important to disable the option "Don't show translated taxonomies in Translation Editor" during this process. After translating, you can re-enable this option if needed. For a practical demonstration, please check this video: https://www.awesomescreenshot.com/video/44597707?key=f73d8b8bbfd607a65b30cdf0ab51c9e7 Additionally, you can translate all categories at once by following the instructions here: https://wpml.org/faq/how-to-translate-all-taxonomy-terms-at-once/
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is unable to have the content of the product details page recognized and automatically translated using the WPML plugin. Solution: If you're experiencing this issue, we recommend checking the translation preference settings for your custom fields. These fields might be set to "don't translate." You should change them to "translate" by following the steps outlined in the WPML documentation on Translating Custom Fields. After updating the settings, open the product details page and resave it. This should allow the content to appear in the translation editor.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, please check related known issues at https://wpml.org/known-issues/, verify you have the latest versions of themes and plugins installed, and confirm the version of the permanent fix. If the problem persists, we highly recommend opening a new support ticket with us for further assistance at WPML Support Forum.
Problem: You are working on a site under development and have used manual translation for web page translation. However, all the Chinese translations were automatically updated to English, and the entire text could not be translated. Solution: If you're experiencing this issue, we recommend you adjust your WPML settings to prevent automatic updates to translations. Here are the steps: 1. Navigate to WPML->Settings. 2. Set 'Do you want WPML to automatically translate all content when the Translation Editor opens?' to 'no'. 3. Set 'Do you want to translate drafts automatically?' to 'no'. 4. Go to WPML->Translation Dashboard. 5. Ensure 'Translate Everything Automatically' is set to 'No'.
After making these changes, your manual translations should no longer automatically update to English. If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at WPML Support Forum.
Problem: The client installed an older version of WPML (4.5.1) to match their outdated WordPress system. They encountered issues where all Chinese translations were automatically updated to English, and the entire text could not be translated. The client also reported that manual translations on the homepage reverted to the original text, the webpage layout became disorganized after translation, and the language switching function was non-functional. Solution: We recommended updating both WordPress and WPML to resolve these issues, as running outdated versions can lead to security risks and functional problems. However, since the client's team does not support updating the WordPress site at this time due to compatibility testing, we suggested checking if the manual translation issue might be resolved by switching from the default page editor to the WordPress editor. This change could potentially address the problem of translations reverting to the original text.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: After translating the homepage from English to German using WPML, some images are missing on the German version of the page. Solution: 1. Ensure all WPML plugins are updated to the latest version. Navigate to Plugins -> Add new -> Commercial tab to perform the updates. Remember to create a full site backup before updating. 2. Increase the WordPress memory limit to at least 128Mb, as recommended by WPML. You can do this by adding the following line to your wp-config.php file:
Add this code above the line /* That's all, stop editing! Happy blogging. */. 3. Verify the WordPress memory limit in WPML -> Support.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
