Problem: The client wanted to restrict other administrators from using the Automatic Translation feature in WPML. Solution: We informed the client that it is possible to turn off other admins from using Automatic Translation in the Advanced Translation Editor (ATE), but they can still send content to automatic translation from WPML > Translation Management. This restriction applies to the Translation Manager as well. We recommended following the documentation:
However, we also clarified that there is no way to completely limit an administrator from using the automatic translation feature.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If so, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us.
Problem: The client was experiencing an issue where the URLs for pages like the cart and shop in Arabic were changing to 'cart-2' and 'shop-2', despite adding a language prefix '/ar/' to the URLs. Solution: We explained that this is expected behavior in WordPress when a page slug is auto-generated and another page with the same slug already exists, resulting in the second page having a '-2' suffix. To resolve this, we suggested two options: 1. Manually edit the page in Arabic, change the slug, and save the changes. 2. Use the Advanced Translation Editor to translate the page slug. We provided a link to the documentation for further guidance: Translating page slugs.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem:
If you're unable to translate the "Flat rate" shipping method on the checkout page in WooCommerce using WPML. Solution:
First, navigate to WooCommerce > Settings > Shipping > Edit the shipping zone > Edit the shipping method and re-save it. Then, go to WPML > String Translation and search for the string you wish to translate. Once you find it, you can proceed with the translation. For a visual guide, please refer to the screenshots provided in the support thread.
If this solution does not apply to your situation because it's outdated or not relevant to your case, we recommend opening a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum.
Problem: The client needed to display the currency code as "AED" in English and "د.إ" in Arabic on their WooCommerce website. Solution: We recommended using the
wpml_current_language
filter hook to determine the current language and then display the appropriate currency code. Here is a step-by-step guide: 1. Add a filter to the
woocommerce_currency_symbol
. 2. Use the
wpml_current_language
filter to get the current language. 3. Depending on the language, set the currency symbol to "AED" for English or "د.إ" for Arabic. Here is the example code:
We also informed the client that custom code assistance is beyond the scope of WPML support and suggested contacting one of our certified partners if they need further help with the implementation.
Please note that this solution might be irrelevant due to being outdated or not applicable to your case. If this solution does not solve your issue, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
Problem: The client is trying to translate checkout fields using the free version of Checkout Field Editor for WooCommerce but is unable to see any fields in the string translation. Solution: We recommend the following steps to translate the checkout fields: 1. Navigate to WooCommerce > Checkout Form, then edit the field by making a small change to it and save the changes. 2. Proceed to WPML > String Translation and translate strings in the domain
"woo-checkout-field-editor-pro"
.
If this solution does not apply to your situation because it might be outdated or not relevant to your case, we suggest opening a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us through the WPML support forum.
