Problem: The client was experiencing an Error 500 on their website, which was occurring frequently after installing WPML. The issue was identified as incorrect code in the .htaccess file, which seemed to be modified by a plugin or theme incorrectly handling multilingual setups. Additionally, there was confusion about translating Elementor page labels and menus.
Solution: 1. We clarified that direct translation of content from Elementor pages in string translation will be removed in future WPML releases to avoid confusion. 2. We provided instructions on how to properly translate menus and Elementor templates, emphasizing the need to translate the actual menu and not just the labels. A step-by-step guide with images can be found here: Translating Menus. 3. For the .htaccess issue, we suggested identifying the plugin or theme that is incorrectly rewriting the .htaccess file. In the meantime, the client can fix the issue by following the instructions provided in our errata: .htaccess is rewritten with language folder.
Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket for further assistance.
Problem: The client needed to know how to translate WooCommerce system pages such as 'My Account', 'My Basket', 'Product Variation', etc., without affecting the already translated French and English pages. Solution: We recommended the client to use the WooCommerce Multilingual & Multicurrency feature. Specifically, to navigate to WooCommerce Multilingual & Multicurrency -> Status and then click the Create missing translations button.
If this solution does not apply to your case, because it might be outdated or not relevant to your specific situation, we encourage you to open a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum.
If the provided solution is not relevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
