Problem: The client reported an issue where the 'Read more' button on the post page with news articles does not translate when using a filter after switching the website language. Solution: We recommend the following steps to address the issue: 1) Navigate to 'Templates > Saved templates > All > German'. 2) Edit the Loop template in the WP editor and unlink it from the English version by selecting 'This is a translation of = NONE' and save. 3) Independently edit the template in the Elementor editor, ensuring to add the correct 'Read more' text in GERMAN. 4) Return to 'Templates > Saved templates > All > German'. 5) Edit the blog archive template in the Elementor editor. 6) Select the German Loop template in the Loop grid widget and save. Additionally, the issue was resolved in WPML version 4.9. We recommend updating to this version if you haven't already. You can download it from the 'Commercial' tab at 'Plugins > Add Plugin' or directly from https://wpml.org/account/downloads/.
If this solution does not apply to your case, or if it seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If issues persist, we highly recommend opening a new support ticket for further assistance.
Problem: The client is experiencing issues with locked fields in WPML and has concerns about the translation of the footer, which does not display correctly across different language versions of the site. Solution: We clarified that the locked fields can be unlocked simply by clicking on the 'lock' icon. Regarding the footer, it appears that the client had previously attempted to fix the issue by deleting the translated footer template directly from the database. However, this did not resolve the problem as the footer still does not appear correctly. We suggested that the footer's translation issue might be due to the limitations described in the WPML errata for the Pro theme, where layout texts are not translatable via the WPML Translation Editor (https://wpml.org/errata/pro-theme-layout-texts-not-translatable-via-wpml-translation-editor/). The client can either manually translate the template or apply custom code to make it compatible with String Translation. We asked the client to confirm if they intend to use String Translation for the footer in the same way as the “Object (CPT) – Single View” template.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues (https://wpml.org/known-issues/), verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problème : Le site est très lent et souvent inaccessible. Après avoir désactivé le plugin WPML, le site devient accessible. Cependant, l'hébergeur a identifié que les plugins Query Monitor et Google Site Kit étaient la cause du problème, et non WPML. Solution : Si vous rencontrez des problèmes de lenteur avec WPML, nous vous recommandons de vérifier s'il y a des erreurs ou des avertissements liés à WPML dans le journal de débogage de WordPress ou dans le journal d'erreurs du serveur. Pour activer le journal de débogage de WordPress, modifiez votre fichier wp-config.php comme suit:
Ensuite, essayez de reproduire le problème et vérifiez si des erreurs ont été enregistrées dans le fichier debug.log dans le répertoire /wp-content/. Si possible, partagez votre debug.log sur https://pastebin.com/ et fournissez-nous le lien. De plus, activez les informations de débogage en suivant les instructions sur http://wpml.org/faq/provide-debug-information-faster-support/.
Si cette solution ne s'applique pas à votre cas ou semble obsolète, nous vous recommandons vivement de vérifier les problèmes connus sur https://wpml.org/known-issues/, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problem: The client encountered a PHP Fatal error indicating a missing class in the WPML plugin while trying to access the WordPress admin area. The error was traced back to issues with file paths being truncated during manual uploads via FTP, influenced by limitations from OneDrive, Windows, and Filezilla. Solution: We recommended checking the WPML support page to ensure all settings are correctly configured. If updating the plugin is necessary, we advised downloading the latest version directly from https://wpml.org/fr/account/downloads/ and installing it manually via WordPress by navigating to Extensions > Add New Plugin > Upload > Install. If problems persist, we suggested testing in a minimal environment by deactivating all plugins except WPML and switching to a default WordPress theme like Twenty Twenty-One to isolate the issue. Additionally, we recommended backing up the database before performing these tests.
If these steps do not resolve the issue, or if the solution seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
