Bug

Problem:
The client reported an issue with Cyrillic slugs being incorrectly rewritten in WPML, affecting URLs in languages like Ukrainian and Russian. The expected URL format was not maintained, leading to URLs being displayed with query parameters instead of clean permalinks.
Solution:
We asked the client to replicate the issue on a test site to confirm it as a WPML bug. After successful replication, the issue was escalated to our developers for a fix in a future release of the WPML plugin. Meanwhile, we provided a video guide on manual page editing as a temporary workaround.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking for related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.

Problem:
The client reported that some blocks appeared correctly on the frontend but looked empty in the "edit page" view.
Solution:
We resolved the issue by performing several troubleshooting steps in WPML > Support > Troubleshooting. Here are the steps we recommend you try:
1. Remove ghost entries from the translation tables
2. Fix element_type collation
3. Fix WPML tables collation
4. Set language information
5. Fix post type assignment for translations
After completing these steps, please resave your Global language page and retranslate it. This should copy the selected fields to the translated language. Ensure you back up your data before proceeding.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

Problem:
The client was struggling with translating the footer area in their multilingual site. The existing legal mentions block assigned to French was disappearing correctly when not in French, but the duplicated and translated block for English was not appearing when switched to English.
Solution:
We identified that the configuration of the footer was confusing due to three different menus being under the same section instead of each having its own section. We resolved the issue by deleting the footer area 1 and recreating it in French. Then, we used WPML > String Translation to translate it, which corrected the problem. For more details on using WPML String Translation, please visit WPML String Translation documentation.

If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact us through the WPML support forum.

Problème :
Vous travaillez sur la traduction d'une chaîne sur votre page en utilisant WPML et rencontrez un problème où la traduction de 'Lire l'article >' n'est pas appliquée correctement. Lorsque vous tentez de traduire cette chaîne via WPML / Traduction de chaîne, toute la traduction de votre page d'accueil est réinitialisée en français au lieu de l'anglais.
Solution :
Nous avons identifié que le texte 'Lire l'article' ne doit pas être traduit via WPML / Traduction de chaîne, car il fait partie d'un bloc HTML sur votre page. Vous devriez plutôt traduire ce texte directement dans la page en utilisant l'éditeur de page, comme Elementor, si c'est l'outil que vous utilisez. Accédez à la page en anglais et modifiez le texte directement dans le code HTML via Elementor.

Si cette solution ne résout pas votre problème ou semble dépassée, nous vous recommandons de vérifier les problèmes connus, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support.