Compatibility

Problem:
The client is experiencing an issue where the Swedish WPForms form sends an English confirmation email instead of Swedish, despite using WPForms Multilingual and WPML. This occurs even when other plugins and custom code are deactivated.
Solution:
The issue arises because the email address used to send the form is associated with a WordPress user account set to English in the WP language settings. This setting affects the language of the confirmation email, even if the form is sent while logged out. To ensure the confirmation email is sent in the correct language, use an email address that is not associated with a WordPress user, or use a non-WP user email like Gmail for testing. Updating the WPML plugin and add-ons to the latest version (4.7.2) might not resolve this specific issue but is recommended for general improvements and bug fixes. Instructions for updating can be found here: http://wpml.org/faq/install-wpml/.

If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.