Known issue

Problem:
You are trying to access the first menu item in the WPML plugin but encountering an incorrect URL. Instead of the expected URL 'https://gc.site.be/wp-admin/admin.php?page=tm/menu/main.php', you are redirected to 'https://gc.site.be/wp-admin/tm/menu/main.php', which omits 'admin.php' and results in a non-functional link.
Solution:
We recommend checking the following errata page for a known issue related to admin access in WPML: https://wpml.org/errata/admins-cannot-access-wpml-translation-management/. This page provides a workaround that might resolve the problem you are experiencing.

If this solution does not apply to your case, or if it seems outdated, we highly recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at https://wpml.org/forums/forum/english-support/.

Problema:
Stai utilizzando il tema PORTO e l'editor ELEMENTOR su WordPress con PHP 8.3, riscontrando errori di log costanti e molto lunghi, indicativi di un errore fatale PHP per possibile ricorsione infinita.
Soluzione:
Il problema che stai riscontrando è già noto e correlato a PHP 8.3. Ti consigliamo di consultare la documentazione specifica per questo problema su questa pagina.

Se la soluzione proposta non risolve il problema o se la documentazione sembra non essere più aggiornata, ti invitiamo a aprire un nuovo ticket di supporto. Ti consigliamo inoltre di verificare sempre la presenza di problemi noti correlati su questa pagina, di verificare la versione della correzione permanente e di confermare che hai installato le ultime versioni dei temi e dei plugin.

Problem:
The client is experiencing an issue where the post carousel is not displaying on the Japanese translated pages of their website. The posts are of a custom post type called "projects".
Solution:
We discovered that all Japanese posts were set as drafts. After publishing these posts, they were properly assigned to their respective categories, which resolved the issue and the post carousel now appears correctly on the Japanese pages. If you're experiencing this issue, we recommend checking the status of your posts in the translated language and ensuring they are published and correctly categorized.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

Problem:
You are experiencing an issue with WPML where a specific database table, 'netiyoga_staging.nDQNzg_icl_strings', does not exist. This problem occurs while working with the language 'en' in the context of 'WP Endpoints'.
Solution:
To resolve this missing table issue in your database, we recommend following the steps outlined in this article: https://wpml.org/errata/missing-_icl_strings-_icl_string_translations-data-tables/. Before proceeding with the solution, ensure that you back up your database to prevent any data loss.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.

Problem:
You are encountering PHP warnings related to open_basedir restrictions after a recent update, which may affect WPML translation functionalities. You are wondering if a change to the open_basedir configuration is necessary or if this issue is related to WPML that requires a fix or update.
Solution:
First, ensure that your WPML plugins are updated to the latest version, 4.7.2, to benefit from recent bug fixes and improvements. This update might not directly resolve the open_basedir issue but will aid in effective troubleshooting. You can download the latest versions from My Account -> Downloads on the WPML website. If updates are not visible, click the "Check for updates" button in the Plugins → Add New Plugin → Commercial tab. Remember to back up your database before updating.

Additionally, enable WP_DEBUG to display all PHP errors, notices, and warnings, which can help identify and fix issues related to PHP code. For more information on debugging in WordPress, visit Debugging WordPress.

If the problem persists after these steps, the solution might be outdated or not applicable to your specific case. We recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

Problem:
If you're trying to translate the 'buy now' button on the WooCommerce checkout page and it's not translating, even after trying solutions from other forum topics.
Solution:
We recommend taking a backup of your site and then applying the workaround provided in our errata page. You can find the necessary steps and details here: WooCommerce Multilingual Cart Page Strings Not Translated When Using Blocks. Additionally, for more information on WooCommerce shortcodes, please visit: WooCommerce Shortcodes Documentation.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket at WPML Support Forum.