Problem: The client is experiencing an issue where all products in languages other than the default are not displayed, showing the error message: 'Sorry, no products matched your selection. Please choose a different combination.' This issue is caused by the B2B King plugin blocking access to the products. Solution: We recommended checking the workaround provided on the WPML errata page for issues related to B2B King's product category restriction not being copied to translations. You can find the specific workaround here: https://wpml.org/errata/b2bking-product-category-restriction-not-copied-to-translations/
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: El módulo del footer creado con Divi Theme Builder no aparece en la versión en inglés del sitio, aunque la traducción está finalizada y aparece en verde. Además, los enlaces personalizados del menú principal en inglés redirigen a la página en español. Solution: El problema se debía a que el Theme Builders (et_theme_builder) estaba configurado como traducible en WPML --> Configuración --> Traducción tipos de entrada. Cambiamos esta configuración a no traducible, lo que permite que solo necesites traducir las plantillas y no los tipos de entrada. Esto debería resolver el problema con el módulo del footer que no aparece en inglés.
Si esta solución no resuelve tu problema, o si parece desactualizada o no aplicable a tu caso, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos relacionados, verificar la versión del arreglo permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, visita nuestro foro de soporte.
Problem: If you're experiencing an error stating 'Function product_type was called incorrectly' with WooCommerce Product Bundles, it's likely due to direct property access which is deprecated. Solution: We recommend applying a workaround detailed in our errata. First, ensure you have a full backup of your site. Then, navigate to the
This is a temporary fix, and a permanent solution will be included in future versions. For more details, visit the errata page here.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket here.
Problem: When viewing video galleries from the Spanish version of the site, clicking an image thumbnail redirects to the English version of the post/video instead of the Spanish version. Solution: We recommend adding the following XML configuration in WPML > Settings > Custom XML Configuration section:
After adding the XML, open the default language gallery page in Edit mode and make a small change to the page title to reload the translation. Then, open the translated page in Advanced Translation Editor (ATE) and search for the custom URLs by typing "http" in the search box. Add the custom links translation as needed and press the Complete button.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: If you're experiencing issues with translating 'options' using the WPBakery widget STM Classic Filter in the Motors theme, particularly with PHP 8 or higher, we have identified a solution. Solution: 1. Navigate to
. 2. Around line 36, modify the existing code from:
foreach ( $middle_infos as $middle_info_key => $middle_info ) :
// WPML Workaround for compsupp-7432
if ( is_array( $middle_info ) && isset( $middle_info['single_name'] ) ) {
if ( class_exists('Sitepress') ) {
$textdomain = 'motors';
$data_single_name = 'Motors - WPML String: ' . $middle_info['single_name'];
if ( apply_filters('wpml_default_language', NULL ) == apply_filters( 'wpml_current_language', NULL )) {
do_action( 'wpml_register_single_string', $textdomain, $data_single_name, $middle_info['single_name'] );
}
// Apply the translation to the string
$middle_info['single_name'] = apply_filters('wpml_translate_single_string', $middle_info['single_name'] , $textdomain, $data_single_name);
}
}
3. Visit the page with the issue in the original language to register the string. 4. Go to WPML > String Translation page and translate the new string under the 'motors' textdomain. IMPORTANT: Please backup your database and website before proceeding.
If this solution resolves your issue, we recommend reporting it to the theme's author so they can potentially include this fix in the theme's source code.
Please note that this solution might be irrelevant if it's outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: If you're experiencing issues with the 'Enter' key not creating a new line in the English translation of product pages on your multilingual site, this might be due to the handling of new line characters in WPML settings. Solution: We recommend the following steps to resolve this issue: 1. Navigate to WPML->Settings->XLIFF file options. 2. Enable the option "Do nothing - all new line characters will stay untouched." 3. Make a small edit to the content and send it for translation. If this solution does not apply to your case, or if it seems outdated, please check the related known issues and verify the version of the permanent fix. Ensure that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket for further assistance at WPML support forum.
Problem: The client's inquiry form displays correctly in English but incorrectly in French and Spanish on their website. Solution: We identified that the issue was related to a known problem where line breaks are ignored when using the Advanced Translation Editor. We applied the workaround mentioned in the related errata page. We recommend checking if the forms now display correctly in French and Spanish. If you're experiencing this issue, we suggest applying the same workaround as described on the WPML errata page.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is experiencing an issue where courses can be published without filling in all required fields when WPML is enabled. This problem does not occur when WPML is disabled. Solution: We recommend updating Advanced Custom Fields (ACF) to the latest version as a similar issue with field validation was resolved in that update. You can find more information on this update here: Advanced Custom Fields conflicts with field validation on AJAX requests. Additionally, it is not necessary to translate custom fields groups with ACFML. Therefore, you can set ACF custom fields to be not-translatable in WPML->Settings->Post types translations, which allows you to manage fields from one place rather than two. For more details on managing ACF with WPML, visit: Translate sites built with ACF.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
