Problem: You are working on a site under development and have used manual translation for web page translation. However, all the Chinese translations were automatically updated to English, and the entire text could not be translated. Solution: If you're experiencing this issue, we recommend you adjust your WPML settings to prevent automatic updates to translations. Here are the steps: 1. Navigate to WPML->Settings. 2. Set 'Do you want WPML to automatically translate all content when the Translation Editor opens?' to 'no'. 3. Set 'Do you want to translate drafts automatically?' to 'no'. 4. Go to WPML->Translation Dashboard. 5. Ensure 'Translate Everything Automatically' is set to 'No'.
After making these changes, your manual translations should no longer automatically update to English. If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at WPML Support Forum.
Problem: The client installed an older version of WPML (4.5.1) to match their outdated WordPress system. They encountered issues where all Chinese translations were automatically updated to English, and the entire text could not be translated. The client also reported that manual translations on the homepage reverted to the original text, the webpage layout became disorganized after translation, and the language switching function was non-functional. Solution: We recommended updating both WordPress and WPML to resolve these issues, as running outdated versions can lead to security risks and functional problems. However, since the client's team does not support updating the WordPress site at this time due to compatibility testing, we suggested checking if the manual translation issue might be resolved by switching from the default page editor to the WordPress editor. This change could potentially address the problem of translations reverting to the original text.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: After translating the homepage from English to German using WPML, some images are missing on the German version of the page. Solution: 1. Ensure all WPML plugins are updated to the latest version. Navigate to Plugins -> Add new -> Commercial tab to perform the updates. Remember to create a full site backup before updating. 2. Increase the WordPress memory limit to at least 128Mb, as recommended by WPML. You can do this by adding the following line to your wp-config.php file:
Add this code above the line /* That's all, stop editing! Happy blogging. */. 3. Verify the WordPress memory limit in WPML -> Support.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problem: The client is experiencing issues with their website after translating the homepage from English to German using WPML. Specifically, the font size of numbers is larger in the German version, and some icons and product pictures are missing. Solution: 1. For the font size issue, it appears that the client might not have set a different font size intentionally in the default language. This could have occurred accidentally while editing the page in Elementor/Porto Builder. We recommend checking the settings in these builders to ensure consistency across translations. 2. Regarding the missing icons and product pictures, the issue was related to the Porto layout 'Product type' not being correctly translated to the second language. We resolved this by deleting the German layout, which corrected the display issues. We suggest doing the same for other languages and Porto layouts if they use the same dynamic content.
If this solution does not resolve your issue or seems irrelevant due to updates or differences in your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us through the WPML support forum.
Problem: You are trying to enable automatic translation for Chinese (Simplified) in WPML, but the target language does not support automatic translations. Solution: Chinese Simplified should be preconfigured and mapped for automatic translation, except when using Google as the translation engine. For details on supported languages and translation engines, please visit https://ate.wpml.org/mt_langs.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at https://wpml.org/forums/.
