Problem: The client reported that after using WPML to translate their website content, icons were not displaying correctly on the French version of the site. Solution: We reviewed the French page of the client's website and confirmed that the issue with the icons not displaying had been resolved. If you're experiencing similar issues with icons not displaying correctly on translated pages, we recommend checking the following: 1. Ensure that the paths to the icons are correctly translated and accessible. 2. Verify that there are no CSS or JavaScript conflicts affecting the display of icons on translated pages. 3. Clear your website's cache after making changes to ensure updates are visible. If the solution provided here is outdated or does not apply to your case, please visit our known issues page and confirm that you have installed the latest versions of themes and plugins. If the issue persists, we highly recommend opening a new support ticket for further assistance at our support forum.
Problem: If you're experiencing database errors on your translation dashboard with WPML when using a custom database prefix (not the default "wp_") and your site supports 30 or more languages, this might be due to hard-coded database prefixes in the WPML plugin code. Solution: First, ensure you have a full backup of your site. Then, navigate to the following files and make the specified changes:
LEFT JOIN wp_icl_translations target_t ON target_t.trid = source_t.trid AND target_t.language_code IN ({$gluedEscapedLanguageCodes})<br />LEFT JOIN wp_icl_translation_status target_ts ON target_ts.translation_id = target_t.translation_id
With:
LEFT JOIN {$this->queryPrepare->prefix()}icl_translations target_t ON target_t.trid = source_t.trid AND target_t.language_code IN ({$gluedEscapedLanguageCodes})<br />LEFT JOIN {$this->queryPrepare->prefix()}icl_translation_status target_ts ON target_ts.translation_id = target_t.translation_id
This modification ensures that the query uses the correct custom prefix instead of the hardcoded 'wp_'.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
