If you're experiencing issues where your translation jobs tab is not loading and encountering a 'Division by Zero' PHP fatal error in the WPML plugin at
Solution: First, ensure you perform a full site backup. This is mandatory before proceeding with any changes. After backing up, check if you can access the Translation Jobs without encountering the fatal error.
If the issue persists, you may need to access your database using tools like PHPMyAdmin or Adminer to run necessary SQL commands suggested in the following similar tickets. Ensure the database table prefix matches your database settings (commonly 'wp_').
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us for further assistance at WPML support forum.
Problem: If you're experiencing issues where all translations are missing after reverting your website to a previous date, and you're concerned about losing translations for which you've already paid. Solution: First, we recommend checking the translation memory where all translations are stored. You can retrieve your previous translations from there without incurring additional costs. Follow the steps in this screen recording: https://go.screenpal.com/watch/cZXFfInVquM to add the translations back to your pages. Additionally, you can initiate an automatic translation process for all pages; rest assured, you will not be charged again for translations that have already been paid for and are stored in the translation memory.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
