Problem: The client is experiencing an issue with authentication when trying to connect to the project director (Transperfect) using WPML. Although the same authentication credentials work on other WPML installations, they fail on a specific installation. Solution: 1. Verify with Transperfect that the account credentials are correct and inquire if there are any restrictions or issues with the account that might affect authentication. 2. Ensure that a unique project shortcode is used for each site, as using the same shortcode across multiple sites can lead to authentication issues. 3. If the problem persists, consider setting up a new project for the website in question. 4. Double-check the credentials being used for authentication by comparing them with those that work on other sites.
If these steps do not resolve the issue, we recommend opening a new support ticket. Additionally, it's advisable to check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client is unable to use the 'Select items for translation' feature in WPML as the system fails to detect pages and continuously loads items. Additionally, the 'Jobs' tag is not displaying. The client has tried disabling the 'detect untranslated string' option, adding new strings, clearing the WPML cache, and setting language information without success.
Solution: First, we recommend upgrading your server's PHP and MySQL versions to meet the minimum requirements of WordPress and WPML. WordPress requires at least PHP 7.4 and MySQL 8.0. For more details, see WordPress requirements and WPML requirements. After upgrading, if the issue persists, especially after changing the IP address of your server, follow these steps: 1. Navigate to Plugins -> Add New -> Commercial in your website. 2. Unregister WPML by clicking the unregister link. 3. Visit WPML account sites and delete the existing site key. 4. Create a new site key. 5. Return to Plugins -> Add New -> Commercial on your website and click the register link to use the new site key. 6. If the problem continues, enable debugging on your site as per the instructions at Debugging WPML and check for any notable errors in the debug.log file.
If these steps do not resolve the issue, we highly recommend checking related known issues at WPML known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem still exists, please open a new support ticket at WPML support forum for further assistance.
