Problem: The client wants to reactivate the WPML plugin on a website where the license had previously expired. The client has a license for 3 domains and has registered the new URL in their WPML account but is unable to enter the key or code in WordPress. Solution: To reactivate WPML on your site, follow these steps: 1) Visit https://wpml.org/account/websites/ 2) If the site URL is already registered, delete it from the list. 3) Re-enter the site URL to generate a new site key. 4) Click "Show key" and copy the new site key. 5) Go to your WordPress dashboard, navigate to Plugins > Install > Commercial (tab), and enter the key. If WPML is still registered there, deregister it first.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: Sie versuchen Ihr Abonnement zu kündigen, können jedoch keinen Button dafür finden. Es wird nur ein Button angezeigt, um die automatische Verlängerung beizubehalten, und Sie erwarten zwei Buttons, einschließlich einem zum Kündigen des Abonnements. Lösung: Wir empfehlen Ihnen, die Seite auf einem Desktop-Computer zu betrachten oder den Desktop-Modus auf Ihrem Handy zu aktivieren. Es scheint, dass der Inhalt auf mobilen Geräten aufgrund des responsiven Layouts nicht korrekt angezeigt wird.
Falls diese Lösung veraltet ist oder nicht auf Ihr Problem zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen Ihnen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben.
Für weitere Unterstützung kontaktieren Sie bitte das WPML-Support-Forum.
Problem: You are trying to pay an outstanding balance under WPML - Translation Management - Tools, but when you click 'Pay now', you are redirected to a blank (white) Stripe screen and unable to complete the payment. Solution: We recommend testing the payment process from an alternative browser to see if the issue persists. This step can help determine if the problem is related to browser compatibility.
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket with us for further assistance at WPML support forum.
Problem: The client ordered 200,000 translation credits for use on a specific website but was unable to find all the credits in the backend. Only a small number of translations appeared to have been processed, and there was difficulty in transferring or properly allocating the remaining credits to the correct destination. Solution: We discovered that the site had been moved, resulting in the creation of a new organization. We resolved the issue by merging the old organization with the new one, which should now reflect the correct allocation of translation credits.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where WPML requires content to be translated twice, leading to excessive usage of translation credits. Solution: 1. We could not verify the issue based on the provided video and messages. If the problem persists, please send another video with detailed steps showing how the content is created before being exported and where the duplicated segment appears in the Advanced Translation Editor (ATE). 2. A temporary workaround involves opening the post with duplicated elements in Elementor, making a small change, and saving it. This action should remove any duplicated occurrences.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: If you're experiencing an issue where WPML wrongly identifies one of the domains as new after a backup and restore, leading to incorrect redirection from .com to .se, we can help. Solution: First, ensure that the redirection isn't caused by browser settings, especially if your browser is set to Swedish and you have language-based redirection enabled in WPML. If the issue persists, we recommend re-registering your site with WPML: 1. Visit https://wpml.org/account/sites and remove your website from the list. 2. Add it again and copy the newly generated key. 3. In your website's admin panel, navigate to Plugins > Add New > Commercial Tab and click on "Unregister WPML from this site". 4. Register the website again using the key you copied in step 2.
This process should resolve the issue by updating the site registration and ensuring that any settings causing the redirection are reset.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: You are trying to update WPML plugins on your staging site but encounter an error stating 'WPML plugin cannot connect to wpml.org' and 'Unable to register: Site key not matching' when using the site key from your main site. Solution: Each site requires a unique key. Here are the steps to resolve the issue: 1) Visit https://wpml.org/account/websites/ and register the URL of your staging site to obtain a new site key. 2) Click 'Show key' and copy the new site key. 3) Go to your WordPress admin under Plugins > Add New > Commercial, and enter the new site key to register WPML. If WPML is already registered, you may need to deregister it first. In some cases, you might need to remove and re-register the site URL on your WPML account to generate a new site key. Ensure you use the correct site key for each site. If issues persist, please provide the URLs of your production and staging sites for further assistance.
This solution might be outdated or not applicable to your specific case. We recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum.
