Problem: The client reported that the WP Guppy chat plugin does not support automatic or dynamic translation of live chat messages with WPML. While UI strings from WP Guppy can be translated via WPML's String Translation, the actual chat messages typed by users remain untranslated on the frontend, despite showing '+' icons for each language. Solution: We confirmed that the WP Guppy plugin is not compatible with WPML for translating dynamic content such as live chat messages. We recommend contacting the authors of the WP Guppy plugin to inquire if the plugin is translatable and if they can provide a guide on how to translate it. This information will help determine if there is a missing component needed for integration with WPML.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket or visit our support forum at WPML Support Forum.
