Problem: The client is experiencing an issue where the page sitemap at https://crafts.labanoris.lt/page-sitemap.xml returns blank, while other sitemaps function correctly. The issue persists even after disabling WPML SEO, indicating incorrect sitemap entries due to duplicate default language URLs. Solution: 1. Disable all WPML plugins to verify if the issue is related to WPML. If the problem persists, it might be related to another SEO plugin. 2. Check the source of the page sitemap for any incorrect entries. Specifically, look for URLs including 'ssl=1' and remove this parameter. Instructions for this can be found in the WPML forum documentation. 3. Check for broken image URLs in the sitemap, particularly those ending with a dangling '&'. These should be corrected by removing the '&' or '&'.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: The client reported a critical error on the Swedish translation of their website, preventing it from displaying correctly in the frontend. Solution: We identified that the issue was due to incorrect translation of placeholders in strings. Here are the steps we recommended and implemented to resolve the issue: 1. Navigate to WPML >> String Translation. 2. Search for strings containing the placeholder %s. 3. Correct the translation in the Swedish language. For example, we changed the string:
Använd %1$anpassad CSS%3$ för att styla ditt innehåll eller lägg till %2$prefixet "selector"%3$ för att rikta in dig på specifika element.
To:
Använd %1$s anpassad CSS%3$ för att styla ditt innehåll eller lägg till %2$s prefixet "selector"%3$ för att rikta in dig på specifika element.
After making these corrections, the Swedish pages loaded correctly.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problema: Estás intentando traducir un texto en tu sitio web y no encuentras el texto que quieres traducir. El sitio está disponible en inglés y español, pero los idiomas adicionales (alemán, francés e italiano) aparecen en español. Solución: Si estás experimentando este problema, podría deberse al uso de bloques. Te recomendamos seguir los pasos indicados en el siguiente enlace: https://wpml.org/errata/woocommerce-multilingual-cart-page-strings-not-translated-when-using-blocks/. Es necesario reemplazar los bloques por el shortcode estándar de WooCommerce.
Si esta solución no resuelve tu problema o parece no ser relevante debido a que está desactualizada o no se ajusta a tu caso, te sugerimos abrir un nuevo ticket de soporte. Te recomendamos encarecidamente revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte en https://wpml.org/es/forums/forum/ayuda-en-espanol/.
Problem:
The client was experiencing following critical error when loading blog posts using WPML 4.7.4, and after rolling back to a previous version, some translators were unable to access translation jobs.
Uncaught TypeError: WPML\PB\Elementor\DataConvert::serialize(): Argument #1 ($data) must be of type array, null given
Solution: We identified that the issue with the critical error was related to a known problem documented in our errata. We recommended applying the workaround mentioned in the errata, which can be found here: https://wpml.org/errata/elementor-critical-error-on-woocommerce-product-pages/. We advised the client to apply this solution on their live site after taking a backup. Additionally, we suggested subscribing to the comments of the errata to stay updated on any developments.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: After performing MEDIA TRANSLATION in WPML, the header image on all Spanish language posts and pages appears broken. Solution: We recommend checking the issue related to SVG support when activating WPML Media, which might be stripping parts of the image URL. You can find detailed information and a potential fix here: SVG Support - Activating WPML Media strips uploads folders from SVG image URL. If the header image remains broken after applying the suggested fix, please try re-uploading the image. If these steps do not resolve the issue, it might be due to a different cause or the solution might be outdated. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If the problem persists, please do not hesitate to open a new support ticket for further assistance. You can do so here: WPML Support Forum.
