Problem: The client's site lost its layout and design after uploading a backup. Solution: We recommend checking the restoration process of the site, as the layout information is typically stored in the database. It's possible that the issue stems from how the site was restored. For a smoother migration process, we suggest using plugins like Duplicator or All-in-One WP Migration.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please do not hesitate to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: O cliente está tentando traduzir novas páginas usando o WPML, mas recebe uma mensagem de erro e as páginas não são traduzidas. O problema ocorre quando o tema filho está ativo, e há erros de API e de PHP indicando problemas na comunicação com serviços externos. Solution: Identificamos que o problema está relacionado ao código no tema filho que pode estar interferindo na comunicação externa do WPML. Recomendamos verificar o arquivo
functions.php
do tema filho para possíveis URLs hard-coded ou configurações que possam estar bloqueando a comunicação com ferramentas externas. Se você não estiver familiarizado com a edição de código, sugerimos consultar um desenvolvedor.
Se a solução sugerida não resolver o problema ou se parecer irrelevante devido a atualizações ou diferenças no seu caso, recomendamos abrir um novo ticket de suporte. Também é altamente recomendável verificar os problemas conhecidos relacionados, verificar a versão da correção permanente e confirmar que você instalou as versões mais recentes de temas e plugins. Para mais assistência, visite nosso fórum de suporte.
Problema: Deseas activar las traducciones automáticas en tu sitio web usando WPML, de modo que el contenido se traduzca y publique automáticamente si ya existe una traducción previa, y quede pendiente de revisión si no la hay. No has encontrado en la documentación de WPML ni en las opciones de configuración del plugin una forma de configurar este comportamiento específico. Solución: Actualmente, WPML permite configurar las traducciones automáticas con las siguientes opciones: no publicar el contenido hasta que se revise y apruebe, publicar el contenido pero dejarlo pendiente de revisión, o publicar el contenido sin revisar. Sin embargo, no permite configurar automáticamente la publicación basada en la existencia de traducciones previas. Para una funcionalidad específica como la que buscas, sería necesario implementar una solución personalizada utilizando
Ten en cuenta que esta solución podría ser irrelevante si está desactualizada o no aplica a tu caso. Te recomendamos revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión del arreglo permanente y confirmar que tienes instaladas las últimas versiones de temas y plugins. Si necesitas más ayuda, no dudes en abrir un nuevo ticket de soporte en nuestro foro de soporte.
Problem: You want to stop receiving updates for the de_DE language, which you uninstalled years ago, but updates for plugins in this language continue. Solution: The issue is not directly related to WPML but to WordPress core, which manages translation files independently. Even if de_DE is uninstalled, WordPress might still download updates for it if old .po or .mo files exist on your server. To resolve this, manually remove de_DE translation files from the following directories:
/wp-content/languages/
/wp-content/languages/plugins/
Look for files like
woocommerce-de_DE.mo
and
jetpack-de_DE.po
and delete them.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. Also, check the related known issues and ensure you have the latest versions of themes and plugins installed.
Problem: Sie versuchen, das WPML Multilingual CMS Plugin manuell zu installieren, aber erhalten die Fehlermeldung: 'Die Datei konnte nicht kopiert werden. sitepress-multilingual-cms/res/flags/so.png'. Solution: Der Fehler tritt auf, wenn auf dem Server nicht ausreichend Speicherplatz vorhanden ist. Wir empfehlen Ihnen, Ihren Hosting-Support zu konsultieren, um das Speicherplatzproblem zu beheben. Sollten Sie danach weiterhin Unterstützung benötigen, zögern Sie nicht, uns zu kontaktieren.
Bitte beachten Sie, dass diese Lösung möglicherweise veraltet oder nicht auf Ihr Problem zutreffend ist. Wir empfehlen Ihnen, die bekannten Probleme zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Sollte das Problem weiterhin bestehen, eröffnen Sie bitte ein neues Support-Ticket im WPML Support-Forum.
Problema: Estás intentando configurar menús multilingües en tu sitio web y has añadido enlaces personalizados que apuntan a secciones dentro de una misma página mediante anclas. El enlace en español funciona correctamente, pero al traducirlo al inglés y sincronizar los menús, el enlace en inglés sigue mostrando el enlace original en español. Has intentado traducir manualmente los enlaces, reasignarlos en el menú inglés y volver a sincronizar los menús. También intentaste crear menús distintos para cada idioma, pero WPML no permite desvincular los menús.
Solución: En lugar de sincronizar los menús, debes hacer clic en la opción de traducir que aparece en la parte derecha del menú en español. Desde ahí puedes crear una versión independiente del menú en inglés, permitiendo que los enlaces personalizados funcionen correctamente en cada idioma.
Si esta solución no resuelve tu problema o parece desactualizada, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable que revises los problemas conocidos y confirmes que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte.
Problem: The client is experiencing issues with the '_load_textdomain_just_in_time' function being called incorrectly, causing early translation loading errors across various plugins. Additionally, there are deprecated parameter warnings and 'headers already sent' errors. Solution: We recommend checking each plugin involved and contacting their support teams to ensure they have updated their code to accommodate changes in WordPress version 6.7, where the handling of text domains was modified. For detailed guidance on debugging in WordPress, you can refer to Debugging in WordPress. For the deprecated parameter issue in the WooCommerce Multilingual Plugin, our developers have addressed this, and the fix will be included in the upcoming release of 'WooCommerce Multilingual & Multi-Currency' version 5.5.1.
If this solution does not resolve your issues or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: The client reported that although the issue was resolved on the main site, they were still experiencing problems with the list view on the translated version of their site. Specifically, the list view was visible in English but not in the Welsh version. Solution: We checked the client's site and confirmed that the list view is appearing correctly in the Welsh version at the provided URL. If you're experiencing a similar issue, we recommend clearing your browser cache or checking the site from a different browser to ensure it's not a caching issue on your end.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is experiencing a database error on their WordPress site despite having a correct database configuration. The error persists even after attempting to recover the database. Solution: We recommend contacting your hosting support to verify and correct your database configuration. Once confirmed, ensure that these settings are correctly implemented in your WordPress configuration. If the issue is related to WPML or if you have any doubts, please feel free to reach out to us.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
בעיה: הלקוח מנסה לעדכן את הקישור של כפתור 'תרומה' בהדר של האתר בשפה האנגלית, אחרי שעדכן אותו בעברית, השפה הבסיסית. כאשר הוא לוחץ על 'פרסם', המערכת שואלת איפה להציג את ההדר, כאילו זה הדר נפרד. פתרון: לאחר בדיקה, התברר שהכפתור 'תרומה' מוביל לאתר חיצוני שאינו בנוי בוורדפרס ולכן אינו נתמך על ידי WPML לשינוי שפות. הלקוח צריך לוודא שמשתמשי האתר יוכלו להחליף את השפה באופן עצמאי באתר החיצוני. ניתן לראות הדרכה מפורטת בוידאו שהוכן עבור הלקוח: לחץ כאן לצפייה בוידאו.
אם הפתרון הזה אינו רלוונטי למקרה שלך, או שהוא כבר לא עדכני, אנו ממליצים לבדוק בדף הבעיות הידועות של WPML בכתובת https://wpml.org/known-issues/, לוודא שהתקנת את הגרסאות האחרונות של התוספים והערכות, ובמידת הצורך לפתוח כרטיס תמיכה חדש בפורום התמיכה של WPML.
Problem: You are experiencing issues with duplicate media files after running a wizard, concerned about hosting storage, database fragmentation, and seeking a way to efficiently translate large amounts of text without incurring high costs. Solution: First, we need to identify the wizard that caused the duplication of images. It's crucial to understand the specific process to address the root cause of the duplication. If the duplication is related to the WPML Media Translation plugin, ensure you are using the latest version of the plugin. For large-scale translations without high costs, consider adjusting the automatic translation settings to better manage your translation points or explore bulk translation options that might be more cost-effective. If manual deletion of duplicate data was performed, verify that this has not affected the integrity of your database.
If this solution does not fully resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
