Not WPML issue

Problem:
The client's site lost its layout and design after uploading a backup.
Solution:
We recommend checking the restoration process of the site, as the layout information is typically stored in the database. It's possible that the issue stems from how the site was restored. For a smoother migration process, we suggest using plugins like Duplicator or All-in-One WP Migration.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please do not hesitate to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.

Problem:
You want to stop receiving updates for the de_DE language, which you uninstalled years ago, but updates for plugins in this language continue.
Solution:
The issue is not directly related to WPML but to WordPress core, which manages translation files independently. Even if de_DE is uninstalled, WordPress might still download updates for it if old .po or .mo files exist on your server. To resolve this, manually remove de_DE translation files from the following directories:

• /wp-content/languages/

• /wp-content/languages/plugins/

Look for files like

woocommerce-de_DE.mo

and

jetpack-de_DE.po

and delete them.

If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. Also, check the related known issues and ensure you have the latest versions of themes and plugins installed.

Problema:
Estás intentando configurar menús multilingües en tu sitio web y has añadido enlaces personalizados que apuntan a secciones dentro de una misma página mediante anclas. El enlace en español funciona correctamente, pero al traducirlo al inglés y sincronizar los menús, el enlace en inglés sigue mostrando el enlace original en español. Has intentado traducir manualmente los enlaces, reasignarlos en el menú inglés y volver a sincronizar los menús. También intentaste crear menús distintos para cada idioma, pero WPML no permite desvincular los menús.

Solución:
En lugar de sincronizar los menús, debes hacer clic en la opción de traducir que aparece en la parte derecha del menú en español. Desde ahí puedes crear una versión independiente del menú en inglés, permitiendo que los enlaces personalizados funcionen correctamente en cada idioma.

Si esta solución no resuelve tu problema o parece desactualizada, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable que revises los problemas conocidos y confirmes que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte.

Problem:
The client reported that although the issue was resolved on the main site, they were still experiencing problems with the list view on the translated version of their site. Specifically, the list view was visible in English but not in the Welsh version.
Solution:
We checked the client's site and confirmed that the list view is appearing correctly in the Welsh version at the provided URL. If you're experiencing a similar issue, we recommend clearing your browser cache or checking the site from a different browser to ensure it's not a caching issue on your end.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.