If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: You are experiencing an issue where your WooCommerce order displays a variation with 2 additional individuals, but the variation ID shows 0 additional individuals. This discrepancy occurs only when the WPML plugin is enabled. Solution: We recommend checking if the attribute for the variation is set to 0. This is a known issue with WPML where product variations containing a '0' term attribute display incorrect details. You can find a workaround for this issue on our errata page: Product Variations Containing a '0' Term Attribute Display Incorrect Prices on Translations.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.
Problème : Les URLs des produits traduits sur votre site ont été modifiées de manière inattendue et ne sont plus traduites correctement. Vous avez besoin de restaurer les URLs traduites d'origine et de comprendre pourquoi elles ont été modifiées. Solution : 1. Vérifiez dans WPML > Paramètres > options de documents traduits, sous 'Page URL', quelle option est sélectionnée. Si ce n'est pas déjà fait, sélectionnez l'option 'translate' pour avoir plus de contrôle sur la traduction de l'URL, ce qui forcera le slug dans la traduction plutôt que de le générer à partir du titre de l'article. 2. Retraduisez le produit concerné et vérifiez si le slug s'affiche correctement dans la traduction, puis sauvegardez. 3. Pour éditer le slug d'un produit déjà traduit, modifiez directement le produit en français et cliquez sur le bouton d'édition de l'URL ici : https://snipboard.io/yp1F0c.jpg Vous ne verrez pas la modification effectuée tant que vous n'aurez pas réenregistré le produit : https://snipboard.io/B9Nq5U.jpg
Si cette solution ne résout pas votre problème ou semble obsolète, nous vous recommandons de vérifier les problèmes connus, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Проблема: Клиент столкнулся с проблемой, что параметры аддонов не отображаются на других языках, кроме русского, при использовании плагина для добавления аддонов в карточках товаров. Решение: Если вы столкнулись с аналогичной проблемой, мы рекомендуем выполнить следующие шаги: 1. Внесите небольшое изменение в товар, с которым возникла проблема, затем обновите его. 2. Перейдите в редактор перевода и завершите перевод. 3. Перейдите в WPML → Перевод таксономий, выберите нужный атрибут и нажмите “Синхронизировать атрибуты и обновить вариации товаров”. Эти действия помогут повторно синхронизировать данные и убедиться, что вариации отображаются корректно. Если данное решение окажется неактуальным или не поможет в вашем случае, мы настоятельно рекомендуем проверить список известных проблем, убедиться, что у вас установлена последняя версия исправления и последние версии тем и плагинов. Если проблема сохранится, пожалуйста, откройте новый тикет поддержки.
Problem: After installing WPML and WooCommerce Multilingual, all variable products changed to grouped products and lost their prices and variations. Solution: 1. Remove all entries in
icl_translations
where the type is
tax_product_type
using the SQL query:
DELETE FROM `m7ug_icl_translations` WHERE `element_type` = 'tax_product_type';
2. Update WPML to the latest version. 3. Complete the WPML setup. 4. Run the troubleshooting function from WPML by navigating to WPML>Support> Troubleshooting > Set language information. 5. Update the product only if necessary.
If the issue persists or if this solution becomes outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
Problem: The client added a new shipping class named 'S' and filled in the appropriate shipping fees. However, when adding a product with this new class to the cart, the fees are calculated in French but not in English. Solution: 1. Configure the translation of taxonomies: - Navigate to WPML > Settings > Taxonomy Translation. - Locate the 'product_shipping_class' taxonomy. - Set the taxonomy to 'Translatable - only show translated items'. 2. Translate the shipping classes: - Go to WPML > Taxonomy Translation. - Select 'product_shipping_class' from the dropdown menu. - Click the plus icon next to each shipping class to enter the translation of the name, slug, and description. 3. Force the calculator to only work when the address is typed. 4. Resynchronize the shipping classes. 5. Change the backend language to 'all languages', edit the zones, and re-save them. 6. Retranslate the 'S' class from WPML > Taxonomy Translation.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML French Support Forum.
Problem: The client is experiencing an issue where products in secondary languages are being incorrectly synced and displayed in their Facebook catalogue, despite being archived in WooCommerce. This issue arises from the integration between WPML and Facebook for WooCommerce. Solution: 1. We confirmed that the 'Facebook Visibility' feature in WPML archives secondary language products as intended, but they are still being synced by Facebook for WooCommerce. 2. Our compatibility team has escalated this as a feature request to the developers of Facebook for WooCommerce. However, they have found that the integration is managed by Facebook for WooCommerce, not WPML. 3. We suggested a potential workaround using a custom filter to prevent syncing of secondary language products:
**** Important! Please make a full site backup (files and DB) before you proceed with those steps**** 4. We also recommend contacting Automatic, the authors of Facebook for WooCommerce, to address this integration issue. If this solution does not resolve your issue or seems irrelevant, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client is developing a site using WPML and has encountered an issue where the category page for 'Serrature', a child category of 'Prodotti', does not load in languages other than Italian, despite the URL being correct and all category names being translated. Solution: After consulting with our second-tier supporters, it was determined that the issue was related to the theme builder and not WPML. We recommend checking the theme builder settings and ensuring compatibility with WPML. If you're experiencing similar issues, we suggest verifying the theme's compatibility with WPML and checking for any specific settings within the theme builder that might affect category translations.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is unable to use the new product translation method in WPML as it requires assigning translators, which does not suit their needs. They are looking for a way to translate products directly without needing to assign translators, similar to the old method. Solution: We recommend the following steps to view and manage product translations directly: 1. Navigate to WP Dashboard > Products. 2. Click on "Screen Options" at the top right section. 3. Enable the "Languages" option from the additional options that appear. This will display a languages column in the product list, allowing direct access to translations. If the columns appear jammed, deactivate other columns from "Screen Options" to create enough room.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: Sie möchten, dass alle WooCommerce-Artikel und Produktkategorien einheitlich in verschiedenen Sprachen dargestellt werden, wobei nur die Überschrift und Beschreibung übersetzt werden sollen. Derzeit müssen Artikel pro Sprache separat gepflegt werden, was zu unterschiedlichen Lagerbeständen führt. Solution: Technisch gibt es separate Datenbankeinträge für jede Sprache, aber die Lagerbestände werden synchronisiert und sind für Bearbeitungen gesperrt, wenn das Produkt in einer Sekundärsprache geöffnet wird. Um die Lagerbestände nachzusynchronisieren, folgen Sie bitte dieser Anleitung: https://wpml.org/forums/topic/sync-of-stock/. Für die Synchronisation der Artikelnummern (SKU) beachten Sie bitte diese Anleitung: https://wpml.org/forums/topic/different-sku-for-different-languages/#post-6586685.
Falls diese Lösungen für Sie nicht relevant sind, weil sie veraltet sind oder nicht auf Ihren Fall zutreffen, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben.
