WCML

Problem:
The client has set German as the default language on their site and translated it to English using WPML. However, many pages, including the cart page, are not functioning correctly in the English version.
Solution:
We recommend increasing the PHP memory limit as it is currently set very low, which may cause unexpected issues. If the problem persists after this adjustment, follow these steps:
1. Temporarily disable all plugins except for WPML, WPML Multilingual & Multicurrency for WooCommerce, and WooCommerce. Then, test the issue again.
2. Switch to the parent theme, Storefront, and test the issue once more to determine if the problem is related to the child theme or another plugin.
If the issue still persists, enable WordPress debugging to identify errors:
1. Edit your wp-config.php file and add the following lines before the comment '/* That's all, stop editing! Happy publishing. */':

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

2. Replicate the issue.
3. Open the file /wp-content/debug.log and check for any WPML-related errors.
4. Copy and paste the full error message here for further review.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

Problem:
The client is setting up WPML for an English ecommerce store and experiencing issues when running the German translation on a separate domain. After configuring the domain to domain-name.de, products fail with a 'domain-name redirected you too many times.' error, and product categories trigger a 404 page with a strange URL. The product category structure is not correctly translated, and there is an unexpected '/e' added in the URL.
Solution:
We recommended deactivating all plugins except WPML, WPML Multilingual & Multicurrency for WooCommerce, and checking if the issue persists. This problem might be related to a known issue with WooCommerce Multilingual which causes too many redirects when using shop base with category permalinks. We advised the client to ensure they are using the latest version of WPML Multilingual & Multicurrency for WooCommerce, which includes a fix for this issue.

The client checked the .htaccess file and found the rewrite rules that triggered the redirect loop.

For more details, please visit WooCommerce Multilingual too many redirects error.

If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.

Problem:
The client activated the WPML plugin on their site and experienced an issue where the cart appears empty during the checkout process.
Solution:
We investigated the issue and found that it persists even when all WPML plugins are disabled. The client is using the Eventin plugin's custom checkout flow, which does not synchronize with the WooCommerce cart. This discrepancy is why the WooCommerce cart appears empty. We recommend checking if the Eventin and WooCommerce plugins are intended to work together or if there is a need for additional configuration to ensure compatibility.

If this solution does not resolve your issue or seems outdated, please visit our known issues page and confirm that you have the latest versions of your themes and plugins installed. If the problem persists, we highly recommend opening a new support ticket here.

Problem:
The client is experiencing an issue where, after completing a checkout on their WooCommerce site with the WPML Multilingual CMS plugin activated, an error message appears, and the user is not redirected to the 'Thank You' page. However, the order is placed successfully, and the confirmation email is received. The issue does not occur when the WPML plugin is deactivated.
Solution:
We recommend the following steps to troubleshoot and potentially resolve the issue:
1. Confirm that all WPML and WooCommerce plugins, as well as your theme, are updated to their latest versions.
2. If the issue persists after updates, disable all plugins except for WPML and WooCommerce to check if the issue still occurs.
3. Test the checkout process with a new product.
4. Enable WordPress debugging to identify any specific errors related to WPML. To do this:
- Edit the

wp-config.php

file and add the following lines before the comment '/* That's all, stop editing! Happy publishing. */':

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);

- Reproduce the issue and then check the

debug.log

file in the /wp-content/ directory for any WPML-related errors.
5. Share the full error message from the debug log with us for further analysis.

If these steps do not resolve the issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.