WCML

Problema:
El cliente está utilizando WPML en su sitio y enfrenta dos problemas principales: 1) No todos los precios de las variaciones de productos se muestran en la versión en inglés del sitio, solo algunos. 2) El gestor de plugins de WordPress no muestra avisos de nuevas actualizaciones, aunque los plugins están correctamente verificados.
Solución:
Para el problema de los precios de las variaciones, recomendamos traducir todos los atributos desde WPML --> Taxonomy translation y, una vez finalizada la traducción, sincronizar los datos. Hemos proporcionado un video que muestra cómo hacerlo, que puedes ver aquí: video tutorial.

Si la solución proporcionada no resuelve tu problema o si la información parece desactualizada, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos relacionados, verificar la versión del arreglo permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, visita nuestro foro de soporte.

Problem:
The client is unable to publish or display a variation for a new variable product on their WooCommerce/WPML site. Despite following all known troubleshooting procedures, the variation is not visible or available for purchase.
Solution:
1. Ensure all required attributes are translated and linked. Go to WooCommerce → WooCommerce Multilingual & Multicurrency → Attributes and confirm that all product attributes used for variations are fully translated. Use the Synchronize Attributes button if any attribute translations appear out of sync.
2. Check the product and variation status to ensure they are set to “Published” and not “Draft” or “Pending Review”.
3. Ensure each variation has necessary data, especially a price, as WooCommerce hides variations without prices.
4. Check if the translations of your product attributes match the translated variations. Manually edit the translated variation, ensure the correct attribute values are selected, and save.
5. Resave permalinks by going to Settings → Permalinks and clicking “Save Changes”.
6. Remove ghost entries from translation tables via WPML → Support → Troubleshooting.
7. Check for theme or plugin conflicts by temporarily switching to a default WordPress theme and deactivating unrelated plugins.

If these steps do not resolve the issue, it may be due to a more complex problem. We recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

Проблема:
Клиент не может перевести слово 'Wishlist'. Оно отображается на английском языке в обоих языках.
Решение:
Мы рекомендуем следующие шаги:
1. Просканировать плагин ThemeSky на наличие строк в WPML → Локалізація теми та плагінів.
2. Перевести нужную строку через WPML → String Translation.

Если данное решение не актуально или не помогло решить вашу проблему, мы настоятельно рекомендуем проверить известные проблемы, убедиться в актуальности версии исправления и подтвердить, что у вас установлены последние версии тем и плагинов. В случае дальнейших вопросов, пожалуйста, откройте новый тикет поддержки.

Problem:
The client was unable to edit a WooCommerce product in the default language (English) because it was mistakenly identified as a translation of another product. This resulted in locked fields and a non-editable status indicated by a lock icon.

Solution:
1. Check Language Assignments
- Navigate to WPML → WooCommerce Multilingual or WPML → Translation Management.
- Locate the product and review its language assignments to ensure English is set as the default.

2. Find the Original Product
- In the product’s edit screen, check the “Language” box. If it shows as a translation, there should be a reference to the original product. Follow that link to access the original.

3. Restore the Default Language Assignment (if needed)
- If necessary, disconnect the English version from being a translation and set it as the main product.
- In the “Language” section, select “Change Translation Of” or “Make this the original” and save the changes.

4. Edit Product Details
- Once the product is recognized as the original, all fields should become editable. Make the desired changes and save.

If these steps do not resolve the issue or the options mentioned are not visible, it might be due to outdated solutions or a different problem. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.

Problem:
You are experiencing a persistent error where the product_type field was set incorrectly for some product translations due to the product_type taxonomy being translated. Despite following all recommended troubleshooting steps, including verifying core settings, using WCML and Advanced Troubleshooting, and clearing all caches, the error persists.
Solution:
We recommend following the solution outlined in this documentation: https://wpml.org/forums/topic/we-detected-that-the-product_type-field-was-set-incorrectly-for-some-product-translations/. This approach should resolve the issue without needing to directly modify the database.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please do not hesitate to open a new support ticket with us for further assistance.